Senior Implementation Consultant

Join to apply for the Senior Implementation Consultant role at Staffbase. About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI‑native Employee Experience Platform. Our industry‑leading and award‑winning agentic AI communications channels—including intranet, employee app, and email solutions—create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience. We are proud to be a unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication. Role Summary You will use your delivery and technology expertise to lead client implementations of Staffbase. With several years of consulting or similar experience, you understand the value of nurturing client relationships. This role focuses on ensuring new and existing Staffbase customers have an outstanding experience adopting the platform. You’ll see the world from the customers’ eyes and help them move their content and communications processes into Staffbase. This is a hybrid role; core in‑office days in our Minneapolis office are Tuesdays‑Thursday, and employees are expected to be in the office a minimum of two days per week during core days. Responsibilities Lead new Staffbase customer implementations, including managing the project plan and project resources for onboarding and growth phases. Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs. Clearly communicate implementation status, issues, risks, and effort. Build and sustain in‑depth product knowledge regarding our core products. Understand customer use cases and requirements and apply Staffbase best practices for enterprises to those customer implementations. Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, other experts deliver functional knowledge and training. Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout. Troubleshoot and triage customer issues during implementation. Work with Sales to scope, estimate, and write Statements of Work for new projects. Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture and identify future growth and expansion opportunities with existing customers. Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers. Qualifications Familiarity with implementing Software‑as‑a‑Service solutions. Several years of experience working on enterprise‑scale deployments. Strong application functional expertise, expertise in business application deployment cycles, and strong account management expertise. Project management experience. Self‑motivated team player ready to embrace a fast‑paced, high‑growth environment. 5+ years of consulting/client‑facing experience. Passion for cloud technologies. Nice to have: communications background. Benefits Competitive compensation—including a long‑term incentive plan (LTIP). Flexibility—including flexible working time models, hybrid work options, and an annual flex work allowance of $1,608. Recharge—31 vacation days annually (including one floating holiday) and pro‑rated fully paid Fridays off during August (Recharge Fridays). Well‑being—monthly wellbeing allowance of $40 for fitness, mental health, hobbies, and relaxation. Support—401(k) plan with company match, health plans, dental and vision coverage, and 12 weeks of paid parental leave. Volunteer day—a day off per year for supporting a social project. Compensation In compliance with local law, we are disclosing the compensation range for roles that will be performed in New York. Actual salaries will vary and may be above or below this range depending on location, experience, and performance. Pay range: $120 k – $140 k USD base salary per year. The range listed is just one component of Staffbase’s total compensation package, which also includes health insurance, equity, paid parental leave, a life and disability insurance, a retirement savings plan, wellness days, paid holidays, and paid time off. #J-18808-Ljbffr