Regional Manager, LTC Ombudsman Program

3 weeks ago

Santa Monica, United States Wise & Healthy Aging Full time
Job DescriptionJob Description

The Regional Manager of the Long-Term-Care (LTC) Ombudsman Program must use strong leadership and clinically sound capabilities to direct the Lancaster regional area for the LTC Ombudsman Program. This includes the supervision of staff, graduate-level MSW candidate interns, and volunteers who advocate for residents in long-term care facilities. The Regional Manager will also guide the ombudsman to stay abreast of local, state, and federal regulations concerning long-term care facility issues. The position will conduct ombudsman and elder abuse awareness presentations to consumers and professionals.

Benefits & Compensation:
We offer competitive salaries and comprehensive benefits. Benefits include 80% company-paid medical, 100% company-paid dental, a 401(k) plan with a competitive employer match, a Flexible Spending Account (FSA), optional life and vision insurance, and 14 paid holidays plus paid time off (PTO).

Primary Responsibilities:

  • Conduct preliminary investigations of reports of alleged elder and dependent adult abuse in long-term care facilities promptly.
  • Train, recruit, assign, and supervise Ombudsman staff, interns, and volunteers.
  • Ensure that all complaints are being handled according to program guidelines.
  • Ensure facility coverage plan is implemented by coordinating schedules and field visits.
  • Collect and report accurate statistical data monthly to conform with established procedures.
  • Provide community education presentations, ongoing Public Relations, and development with community partners like law enforcement and local fire departments.
  • Conduct monthly in-service meetings for volunteers and staff.
  • Conduct annual volunteer recognition activities to promote volunteer retention.
  • Engage in legislative advocacy in the district and at the State Capitol.
  • Use of personal vehicle to visit LTC facilities approximately 30% of the time.
  • Attend monthly Ombudsman Program Managers and agency meetings and represent the program at several countywide multidisciplinary team meetings.

Job Requirements:

  • Education Requirements

Master's in social work (MSW) for two years required. Master’s in gerontology (MSG) may also be considered.

  • Experience Requirements
  • Three years minimum experience in one or more of the following areas: gerontology, complaint investigation, mediation, negotiation, health care delivery, long-term care, and advocacy.
  • Previous experience in volunteer management and staff supervision/management.
  • Ability to communicate effectively in writing and orally.
  • Experience working with ethnically diverse populations.

Other Requirements

  • Candidates must not have worked at a long-term care facility, nursing home, assisted living facility, or adult day service center for at least one year before applying.
  • Must pass and maintain a criminal background check.
  • Must travel throughout Los Angeles County/City and to Sacramento minimally biannually.
  • Transportation, valid driver’s license, auto insurance, and satisfactory criminal background check required.

Company DescriptionWise & Healthy Aging is committed to serving older adults at all stages of their lives, from pre-retirement through elder years, caregivers and their families, senior services organizations, and others who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, and NCQA Case Management for Long-Term Services & Support. It is nationally certified as a Great Place to Work.Company DescriptionWise & Healthy Aging is committed to serving older adults at all stages of their lives, from pre-retirement through elder years, caregivers and their families, senior services organizations, and others who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, and NCQA Case Management for Long-Term Services & Support. It is nationally certified as a Great Place to Work. #J-18808-Ljbffr

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