Member Support Associate

3 weeks ago

Plano, United States Peloton Interactive Full time

ABOUT THE ROLE

The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome We correspond directly with members by phone, live chat and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.

We interact directly with thousands of members per week, tracking the issues, and playing a meaningful role as liaisons between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.

YOUR DAILY IMPACT AT PELOTON

  • Deliver above-and-beyond experiences to our members through phone, live chat, and email
  • Build relationships with our community and make the impossible possible
  • Think creatively about ways in which we can elevate the Peloton experience for our members every day
  • Shifts vary and depend on business need. We are available for our members 7 days a week from 6:45am - 9:15pm CST

YOU BRING TO PELOTON

  • A team player mentality
  • You enjoy solving problems
  • You are an amazing multitasker
  • A sincere and empathetic communicator
  • You take pride in helping others
  • If you like to make life easy by being proactive
  • Out of the box problem solver and enjoy finding innovative ways to go above and beyond
  • Experience in retail, hospitality and/or customer service

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive compensation and benefits packages including:

  • This position pays $19/hour
  • Medical, dental and vision insurance
  • Generous paid time off policy
  • Short-term and long-term disability
  • Access to mental health services
  • 401k, tuition reimbursement and student loan paydown plans
  • Employee Stock Purchase Plan
  • Fertility and adoption support and up to 18 weeks of paid parental leave
  • Child care and family care discounts
  • Free access to Peloton Digital App and apparel and product discounts
  • Pet insurance and so much more

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

U.S. & Canada Recruitment Privacy NoticeEEA And UK Recruitment Privacy NoticeRequired qualifications:
  • Legally authorized to work in the United States
Preferred qualifications:
  • Comfortable handling customer complaints
  • Available to work: holidays
  • Available to work: weekends
  • Available to work: weekdays

  • Member Support Associate

    3 weeks ago

    Plano, United States Peloton Interactive Full time

    ABOUT THE ROLEThe Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our...

  • Member Support Associate

    2 weeks ago

    Plano, TX, United States Peloton Interactive Full time

    ABOUT THE ROLEThe Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our...

  • Member Support Associate

    3 weeks ago

    Plano, TX, United States Peloton Interactive Full time

    ABOUT THE ROLEThe Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our...

  • Software Support Associate

    2 weeks ago

    Plano, Texas, United States Tyler Technologies Full time

    Job SummaryWe are seeking an Associate Software Support Specialist to provide basic-level software support for our clients. The ideal candidate will have excellent interpersonal skills, effective decision-making and problem-solving skills, and a strong understanding of database structures.Key ResponsibilitiesProvide inbound phone, web, or email software...

  • Associate Software Support Specialist

    2 weeks ago

    Plano, Texas, United States Tyler Technologies Full time

    Job Title: Associate Software Support SpecialistAt Tyler Technologies, we are seeking a highly skilled Associate Software Support Specialist to join our team. As a key member of our support team, you will be responsible for investigating, diagnosing, and resolving complex technical issues related to our software applications.Key Responsibilities:Investigate...

  • Retail Associate

    4 weeks ago

    Plano, Texas, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Member Support Operations Manager

    4 weeks ago

    Plano, Texas, United States Peloton Interactive, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Member Support Operations Manager to join our team at Peloton Interactive, Inc. This is a critical role for our Global Member Support organization, responsible for leading the day-to-day operations of the Member Support team to ensure a consistent and exceptional on-brand experience for our...

  • Associate Software Support Specialist

    2 weeks ago

    Plano, Texas, United States Tyler Technologies Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Associate Software Support Specialist to join our team at Tyler Technologies. As a key member of our support team, you will provide exceptional customer service and technical support to our clients, ensuring timely resolution of software issues and continuous growth in your knowledge of our...

  • Customer Support and Logistics Associate

    3 weeks ago

    Plano, Texas, United States PathSpot Technologies, Inc. Full time

    **Customer Support and Logistics Associate**At PathSpot Technologies, Inc., we're looking for a skilled professional to join our team as a Customer Support and Logistics Associate. This role is a great opportunity to work with our warehouse team to ensure our product arrives to customers on time and in the right location.**Key Responsibilities:**Provide...

  • Retail Sales Support Associate

    4 weeks ago

    Plano, Texas, United States Rooms To Go Full time

    **Job Summary**As a Retail Office Assistant at Rooms To Go, you will play a vital role in supporting the sales team and ensuring a seamless customer experience. Your responsibilities will include:Providing exceptional customer service and support to sales associates and customersProcessing payments and finance applications in a timely and accurate...

  • Support Associate

    3 months ago

    Plano, United States Chico's FAS Part time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions,...

  • Warehouse Support Associate

    3 weeks ago

    Plano, Texas, United States Conn's HomePlus Full time

    Warehouse Support Role at Conn's HomePlusWe are seeking a detail-oriented and customer-focused individual to join our warehouse team as a Sales Porter. As a key member of our team, you will be responsible for providing exceptional customer service and supporting our sales floor operations.Key Responsibilities:Assist in inventory control, including accurately...

  • Customer Support Associate

    3 months ago

    Plano, United States PathSpot Full time

    The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...

  • Customer Support and Logistics Associate

    6 months ago

    Plano, United States PathSpot Technologies, Inc. Full time

    **Customer Support and Logistics Associate** * Plano, TX * Full Time * Entry Level Customer Support: Youll be the first lines of defense on our support line to help respond to inbound calls and emails from customers. As a go to product and process expert on all things PathSpot, youll help our customers through any issue or question. The insights you...

  • Travel Physical Therapy Assistant

    4 weeks ago

    Plano, Texas, United States Healthcare Support Full time

    Job SummaryHealthcare Support is seeking a skilled Physical Therapy Assistant to join our team for a travel assignment in Texas.Job ResponsibilitiesProvide physical therapy services to patients under the supervision of a licensed Physical Therapist.Assist with patient evaluations, treatments, and progress assessments.Develop and implement individualized...

  • Physical Therapy Assistant

    4 weeks ago

    Plano, Texas, United States Healthcare Support Full time

    {"title": "Physical Therapy Assistant Job Opportunity", "subtitle": "Travel Assignment with Healthcare Support", "content": "Healthcare Support is seeking a skilled Physical Therapy Assistant for a travel assignment in Texas.As a Physical Therapy Assistant, you will work closely with a Physical Therapist to provide high-quality patient care and support.Key...

  • Travel Physical Therapy Assistant

    4 weeks ago

    Plano, Texas, United States Healthcare Support Full time

    Job DescriptionHealthcare Support is seeking a skilled Physical Therapy Assistant to join our team for a travel assignment in a dynamic healthcare setting.Job SummaryWe are looking for a highly motivated and experienced Physical Therapy Assistant to provide high-quality patient care and support to our healthcare team. The ideal candidate will have a strong...

  • Physical Therapist Assistant

    3 weeks ago

    Plano, Texas, United States Healthcare Support Full time

    Job Title: Physical Therapist AssistantWe are seeking a skilled Physical Therapist Assistant to join our team in Plano, Texas.About the JobThis is a 13-week contract position with a reputable healthcare organization. As a Physical Therapist Assistant, you will work closely with physical therapists to provide high-quality patient care.ResponsibilitiesAssist...

  • Seasonal Sales Support Associate

    3 weeks ago

    Plano, Texas, United States David Yurman Full time

    {"Overview": "At David Yurman, we are seeking a highly organized and detail-oriented Seasonal Sales Support to join our team. As a key member of our Retail Store Operations Staff, you will provide administrative and logistical support to ensure seamless operations and exceptional customer experiences.Responsibilities:* Assist with sales processing and...

  • IT Support Specialist

    4 weeks ago

    Plano, Texas, United States Tyler Technologies Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Tyler Technologies. As a key member of our IT department, you will provide top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues...