Chief Operating Officer

6 days ago

Chapel Hill, North Carolina, United States Vasquez Law Firm, PLLC Full time

Direct message the job poster from Vasquez Law Firm, PLLC

Compensation: $150,000 - $200,000 base salary + Performance-Based Bonus (up to 15%)

Are you a high-level operations executive looking for a leadership role where you can make an immediate impact?

Do you have a proven track record in scaling businesses, optimizing call centers, and driving operational efficiency?

Are you ready to step into a role where your expertise directly fuels revenue growth and innovation?

If so, we want to hear from you. Vasquez Law Firm (VLF) is searching for a powerhouse COO—a strategic, results-oriented executive who will take our multi-million-dollar firm to the next level.

VLF isn't just another law firm—we are a business-first, tech-driven legal powerhouse. With multiple practice areas, an aggressive growth trajectory, and a commitment to operational excellence, we're revolutionizing how law firms operate.

We don't just practice law. We run an efficient, client-focused enterprise, leveraging automation, AI, and data-driven decision-making to scale.

We're looking for a COO from a high-growth business background—someone who has scaled operations, optimized call centers, and mastered vendor management at a high level.

What You'll Be Doing (Key Responsibilities)
  1. Full Ownership of Operations – Lead, scale, and optimize all day-to-day business functions, sales, client intake, and case management
  2. Call Center & Sales Optimization – Oversee high-volume intake and outbound sales teams, ensuring maximum conversion, client retention, and profitability
  3. Vendor & Contract Negotiation – Manage third-party vendors, streamline costs, and optimize service delivery
  4. Data-Driven Strategy & Automation – Implement performance metrics, dashboards, and automation (Clio, Neos, GHL, Docketwise, Power BI) to improve efficiency
  5. Process Optimization & Scalability – Standardize and implement best-in-class operations methodologies (Lean Six Sigma, KPI tracking, AI integrations, automation)
  6. Cross-Functional Leadership – Work directly with finance, marketing, and sales teams to drive revenue growth and improve business outcomes
  7. Lead & Develop High-Performance Teams – Mentor senior managers, enhance operational efficiency, and create a culture of accountability and results
Who You Are (Ideal Candidate Profile)
  1. 10+ years of executive leadership experience in multi-location, high-growth businesses
  2. Proven expertise in call center leadership, operations scaling, and vendor management
  3. Experience in Fortune 500 or high-revenue organizations ($50M+ preferred)
  4. Ability to drive profitability, reduce operational inefficiencies, and optimize sales conversion metrics
  5. Tech-driven mindset with experience in AI, automation, and CRM integrations
  6. Strong financial and operational acumen—capable of managing budgets, forecasting, and strategic planning
  7. Bilingual (English/Spanish) preferred, but not required
Performance-Based Bonus (up to 15%) tied to:
  1. Revenue Growth – Direct contribution to increasing firm revenue
  2. Call Center Performance – Improving conversion rates and lead generation
  3. Operational Efficiency – Reducing costs and improving profitability margins
  4. Process & Cost Improvements – Implementing scalable, long-term solutions

Long-term incentives (equity/profit-sharing) may be considered for the right candidate.

Own the Strategy: You won't just execute—you'll build, lead, and redefine our operational structure.

Scale a Fast-Growing Firm: We're in hypergrowth mode—come be the architect of our future.

Leverage Cutting-Edge Tech: We invest in AI, automation, and CRM platforms to work smarter, not harder.

Work with a High-Performing Leadership Team: You'll collaborate directly with a CEO who values innovation and strategic execution.

Competitive Pay + Performance-Based Bonuses: Your success is directly rewarded.

Are you ready to lead one of the fastest-growing legal businesses?

Do you thrive in high-growth environments with a business-first mindset?

Can you drive efficiency, profitability, and innovation at scale?

Let's talk. Apply now.

Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries
  • Legal Services
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