Shift Leader
4 weeks ago
Key Responsibilities:
Team Leadership:
- Supervise and guide team members to ensure a productive and positive work environment.
- Assign tasks, delegate responsibilities, and monitor team performance during shifts.
- Lead by example in delivering outstanding customer service and upholding Auntie Anne and Cinnabon brand standards.
- Assist with opening and closing procedures, including inventory management and cash handling.
- Ensure all food preparation follows company recipes and quality standards.
- Monitor compliance with health, safety, and sanitation regulations.
- Address and resolve customer concerns or complaints in a professional and timely manner.
- Assist customers as needed, ensuring a welcoming and positive experience.
- Provide on-the-job training for new team members.
- Offer coaching and feedback to help team members improve skills and performance.
- Respond to unexpected challenges, such as staffing issues or equipment malfunctions, during your shift.
- Communicate concerns or operational issues to the Store Manager as needed.
- Previous experience in food service, retail, or leadership role preferred.
- Serve Safe Certification - Food Handler a plus
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be able to stand for extended periods and lift up to 35 pounds.
- Availability to work flexible hours, including weekends and holidays.
- Competitive hourly wage plus potential to earn tips.
- Employee discounts on Auntie Annes Cinnabon products.
- Leadership development, training and advancement opportunities.
- Flexible scheduling options.
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