Customer Relations Specialist

3 weeks ago

Findlay, United States Great Lakes ToyotaSubaru Full time
Great Lakes Toyota/Subaru is seeking a dynamic and customer-oriented individual to join our team as a Customer Relations Specialist

As a Customer Relations Specialist, you will play a crucial role in engaging with our customers and providing exceptional support to ensure their satisfaction. This position requires strong communication skills, attention to detail, and a passion for delivering outstanding service

Responsibilities:

Respond promptly and professionally to inbound inquiries from customers regarding appointments, pricing and general inquiries. Utilize phone, email, and other communication channels to follow up with customers and schedule Sales appointments. Actively engage with customers to assess their needs, answer questions, and provide accurate information about available services. Maintain detailed records of customer interactions, sales appointments, and follow-up activities in the CRM system. Proactively identify opportunities to enhance the customer experience and provide feedback to improve processes and procedures. Stay informed about product updates, sales promotions, and company policies to effectively communicate with customers.

Requirements:

High school diploma or equivalent; some college coursework preferred. Previous experience in a customer service or sales role, preferably in the automotive or service industry. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously. Proficiency in computer systems and software applications, including CRM platforms and Microsoft Office suite. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Positive attitude, strong work ethic, and a commitment to delivering exceptional service to customers.

Benefits:

Comprehensive benefits package including health insurance, retirement savings plan, and paid time off. Ongoing training and development opportunities to enhance your skills and advance your career. Supportive and collaborative work environment with opportunities for growth and advancement within the company.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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