Host

6 months ago


Spanish Fort, United States STIX Full time

Host

  • Greet customers warmly and enthusiastically immediately upon entrance to the restaurant.
  • Open doors for customers whenever possible. Make guests feel welcome with a smile and sincerity.
  • Keep track of the wait list and quote wait times accurately.
  • Be aware of the progress of tables in the dining room and make sure tables are being greeted promptly upon seating.
  • Engage in conversation with customers while escorting them to their table.
  • Maintain cleanliness in the lobby and an organized host stand. Keep track of the rotation sheet and how many tables each server has to ensure customers are getting excellent service.
  • Communicate and work well with other hosts.
  • Restock guest restrooms and keep them spotless.
  • Help clean dirty tables when needed.
  • Thank the customers as they leave and invite them back.
  • Answer the phone on the first ring according to Stix procedure and use a pleasant tone of voice.
  • Be able to answer guests' questions regarding restaurant menu, policies, directions, etc.
  • Take to go orders or help the to go servers as needed.
  • Help maintain restaurant cleanliness and follow food safety procedures.
  • Complete opening, running, and closing side-work as well as daily cleaning duties.


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