Customer Experience Specialist

What to ExpectAt Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.What You’ll DoEngage walk‑in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomeEngage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase‑building a complete and personalized customer profileInspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self‑Driving demonstrations aligned with their interestsConduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicleSupport sales pipeline health by capturing guest information, scheduling test drives, and identifying high‑intent buyersProvide the highest level of customer service to all current and future ownersPerform additional tasks as assigned to meet business needsWhat You’ll Bring1+ years of customer service and/or sales experience with proven track record to meet and exceed goalsPassionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentivesAbility to understand and convey business issues and technical conceptsStrong sense of team mentality and reliabilityStrong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM toolsAbility to work evening hours, weekends, and holidays in a retail environmentValid driver’s license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: You must possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employmentFor roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a licenseCompensation and BenefitsAs a part‑time Tesla employee, you will be eligible for:401(k) with employer matchEmployee Assistance ProgramSick and vacation timeTesla Babies programBack‑up childcare and parenting support resourcesPet InsuranceExpected CompensationTesla Advisor, Sales 2 - $20.52 – $30.78 /hourTesla Advisor, Sales 3 - $25.65 – $38.48 /hour+ benefits for all levelsPay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. #J-18808-Ljbffr