Commercial HVAC Service Manager

2 weeks ago

Novi, United States Carrier Full time
Country:
United States of America
Location:
CAM12: CCS-Farmington Hills,MI 40120 Grand River Avenue, Novi, MI, 48375 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role
We are looking for a Commercial HVAC Service Manager that Supervises Field Service Technicians, manages day-to-day priorities, solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities
  • Responsible for overall team safety performance and adherence to established programs and protocols
  • Lead the career development of the assigned team including project managers and the technical team
  • Forecast, monitor, and document financial performance against plan
  • Coordinates, prioritizes and resolves issues encountered by a more experienced team.
  • Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
  • Escalates critical/complex issues that will impact the business
  • Manages more experienced team according to established programs and objectives.
  • Quality Issue Management
  • Contacts customer, collects feedback, and establishes and maintains good relationship with customers
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
  • Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets
  • Drive financial results as determined by area management for each product/project assigned.
  • Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base
  • Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure
  • Own the successful on-time renewal of all Planned Service Agreements
  • Coordinate and manage work to be performed for the customer
  • Ensure profitable execution of all service delivery plans and owner direct installation work
  • Effectively manage cash flow, costs billings and receivables.
  • Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations
  • Maintain profitability goals and positive cash flow within the portfolio
  • Ensure department’s timely completion of required training


Required Qualifications
  • High School Diploma or GED
  • 3+ years of Service Management Experience
  • 1+ years of experience with the Microsoft Office Suite
  • Valid Driver’s License
  • Ability to travel within territory to job sites and customer locations up to 50% of the time.


Preferred Qualifications
  • Associate’s or Bachelor’s Degree
  • Building Automation and Controls Experience
  • Working knowledge of and understanding of commercial HVAC systems
  • Ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications
  • Excellent written and verbal communication skills
  • Must be well organized and excellent time management skills
  • Must be able to multitask - be able to work on multiple tasks/ projects at one time
  • Strong ability to problem solve
  • Able to build and foster a strong and proactive team environment
  • Able to coach and mentor employees
  • Must be well organized and excellent time management skills


RSRCAR

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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