MEDITECH Application Manager

2 months ago

savannah, United States CereCore Full time

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.

CereCore is seeking a MEDITECH Application Manager to join our customer in Savannah, GA.


Core Functions

  • Works with management to establish goals and objectives, develop operating and capital budgets, and invoice reconciliation.
  • Works with management in evaluating/recommending and implementation of new technology.
  • Ensure monthly status report is completed timely and accurately and reflects progress toward goals and objectives.
  • Oversees the work of assigned staff to ensure project implementation schedules are accurate and current testing and parallel training plans are effective.
  • Identifies critical issues and facilitates resolution and/or escalates to manager.
  • Ensures performance reviews, commendations and disciplinary actions are performed, according to system policies and procedures, and facilitates mentoring and leads by example.
  • Serves as a project manager on all assigned projects to ensure all projects are completed on schedule and within budget. Oversees project plans and ensures all components are properly documents.
  • Works with key management to ensure policies and procedures follow regulatory, meaningful use and other contractual requirements.
  • Responsible for installation operation and on-going support for inpatient software applications that directly support operations.


Job Responsibilities


  • Responsible for installation, operation and on-going support for MEDITECH Expanse and other software applications that directly support the operations.
  • Works closely with the Director of Information Services to establish work priorities and makes staff assignments as appropriate to meet the requirements.
  • Serves as a project manager on all projects assigned to assure all projects are completed on schedule and within budget.
  • Oversees the work of Application Support Analysts, Senior Application Support Analysts and other staff as assigned to this section.
  • Ensures that all software applications are maintained and supported at an acceptable level for all users. Identifies, documents and resolves or reports software problems to software vendors as appropriate for resolution.
  • Tracks and follows up on all outstanding issues timely; escalates problem resolution to the Director as appropriate.
  • Customizes systems and recommends changes to applications and/or workflow processes as appropriate and consistent with user input and job requirements.
  • Focus is proactive to anticipate and meet user needs while adhering to the Strategic Information Systems Plan.
  • Recognizes situations that could result in loss of system efficiency or connectivity and takes initiative to prevent systems issues from occurring. Assures that staff adheres to Department policies, procedures and job assignments.
  • Provides expertise and guidance in area of research, evaluation and selection of new computer software as required.
  • Works closely with Director of Information Services and VP/CIO to plan for new software applications in support of the Strategic Information Systems Plan.
  • Assists in developing the annual operating and capital budgets.
  • Directly responsible for operating within the annual operating and capital budgets.
  • Maintains open communications with System VPs and Directors to provide expert advice on the selection, implementation and operation of computer software.


Position Requirements:

  • Bachelors degree in computer science or health care related field preferred OR equivalent work experience or combination of College and specialized training in supporting MEDITECH applications
  • Three to five years’ experience in MEDITECH Application Support and Team Leadership
  • Must have MEDITECH Expanse experience Successful completion of specialized training on Microsoft Windows operating system, Microsoft Office applications and MEDITECH application software.
  • Specialized training in application Report Writer, dictionary maintenance and screen development required.
  • Must have strong documentation skills, organization skills, and the ability to interact with team members cross-functionally.
  • Intermediate to expert ability to work in Office suite products: Outlook, Word, Excel, Visio, and Power Point.
  • Creates deliverables independently.
  • Provides coaching and technical and functional guidance on specific project deliverables.
  • Leads in communicating requirements to development, testing, education and training teams.
  • Good organization skills.
  • Experience working in a team-oriented, collaborative environment.
  • A sense of responsibility and accountability; someone who takes ownership and initiative.
  • Adaptable and flexible.
  • Professional demeanor and positive attitude; customer service orientation.
  • Ability to learn new technologies, methods, and processes.
  • Respect for diversity of experience, characteristics, viewpoints, and opinions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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