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Community Manager

2 months ago

los angeles, United States FAM Residential Inc. Full time

FAM Residential Inc. is a national leader in multi-family housing. Our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.

The Community Manager is responsible for the management of their designated apartment community. This individual is focused on the overall performance and maintenance of their assigned community, ensuring each team member is managed and the residents therein are satisfied with their apartment home and its condition. Additionally, the position requires representation of FAM Residential Inc. through the delivery of exceptional customer service for our residents and potential future residents while overseeing the day-to-day operations of the community, reputation management, financial performance and occupancy.

Essential Functions and Position Responsibilities

  • Train, develop, coach, and supervise a team comprised of up to but no more than: Assistant Community Manager, Leasing Associates or Leasing Team, Service Supervisor, Service Technician, Porter and Housekeepers.
  • Oversee collections/collect and post monthly rent collections in accordance with FAM Residential Inc. policies in conjunction with the Assistant Community Manager
  • Manage vendor solicitation and payments to vendors for projects conducted on site.
  • Act in accordance with FAM Residential Inc. stewardship with expenses and spending approvals.
  • Evaluate the staff of each community regarding compliance with leasing and operational guidelines,
  • Meet budgeted income, expense, and leasing goals for their respective Community,
  • Match or exceed budgeted occupancy and all annual Community goals.
  • Be a champion for the operational strategy and FAM Residential Inc. policies and procedures.
  • Oversee the annual budget process for their community,
  • Submit financial reports for their community weekly, monthly and quarterly.
  • Submit or speak to market conditions to determine unit prices in accordance with the market and budgeted goals.
  • Shop competitors in person every quarter with the Regional Manager,
  • Submit an annual marketing plan and conduct marketing reviews on a periodic basis,
  • Perform other duties as requested.

 

Education and Desired Competencies

  • 3+ years people management experience.
  • 3+ years operational experience in a multifamily setting.
  • Demonstrated coaching and development ability.
  • High school or GED degree and equivalent professional experience such as accreditation via IREM; CAM or ARM.
  • Government issued; valid driver’s license is required.
  • Financial acumen with proficiency in Microsoft Office Suite.
  • Excellent communication skills and professional presence.
  • Experience using Yardi, or similar is especially desirable.
  • A basic understanding of written and verbal English.
  • Must demonstrate ability to provide exceptional customer service,
  • Must be able to clearly communicate both orally and in writing,
  • Must be able to understand directives both orally and in writing,
  • Must present a professional image.
  • Must be resourceful and well-organized.


Additional Functions and Responsibilities:

  • Additional duties as assigned.

 

Core Competencies:

  • Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Caring about Direct Reports- Is interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort.
  • Composure- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
  • Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Decision Quality- Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her/their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
  • Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
  • Listening- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she/they disagree.
  • Managerial Courage- Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
  • Self-Knowledge-Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career decisions.


FAM Residential Inc. is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.

FAM Residential Inc. is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Note to Applicants: Smoking is not prohibited in all indoor areas of FAM Residential Inc. properties unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.