Content Writer, Customer Experience and Adoption

Content Writer, Customer Experience and Adoption Job ID: 3091244 | Amazon Web Services, Inc. Are you an enterprising and innately curious writer who can cut through the noise, learn new areas quickly, and distill the key points clearly and concisely? Do you possess business acumen and customer obsession? Amazon Web Services (AWS) is seeking a growth‑minded Private Pricing Content Producer, Customer Experience and Adoption to join the Private Pricing Programs and Experiences (3PX) team under the Global Deal Strategy and Programs (GDSP) organization. In this role, you will partner with a team of strategists, subject matter experts, and designers to create content that outlines the AWS Private Pricing Program’s guidelines, processes, and best practices. As a Content Writer, you will play a crucial role in executing our content strategy to drive the adoption and growth of our Private Pricing Program. You will leverage your critical thinking, forward‑looking vision, and exceptional writing skills to continuously innovate and enhance our enablement assets. You will drive the Private Pricing content catalog with clear, concise, and contextual content that addresses the specific needs of our cohort of audiences. Your work will have wide reach and benefit both internal audiences (e.g., AWS field) and external audiences (e.g., AWS partners and customers). Through this work, you will build the Private Pricing Program brand, drive awareness and adoption, and increase deal count and velocity. Key Responsibilities Execute the content strategy to support our Private Pricing Program initiatives. Identify key audience segments and their specific needs, and conduct thorough analysis to uncover content gaps and opportunities to enhance content effectiveness. Deliver strategic content initiatives, coordinating with various stakeholders across the organization. Measure the impact of content efforts and continuously optimize for maximum effectiveness. Facilitate relationships with AWS‑wide teams, such as Sales, Legal, Billing, Contracting, and Partner organizations, to align content efforts. Ensure all deliverables are of the highest quality and effectively address the target audience’s needs. About the Team At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS’s market leadership while working with cutting‑edge technologies and global clients. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Legal & Compensation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $177,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Basic Qualifications Bachelor’s degree or equivalent. 3+ years of experience in content strategy, writing and development. 3+ years of experience using data and metrics to inform and drive improvements. Preferred Qualifications Master or Advanced Degree in English, Communications, Content Strategy, or a related field. Exceptional editorial background with exceptional proofreading and content creation skills. Experience in driving complex large‑scale content projects end to end independently and by collaborating with other teams. Experience in developing or editing multimedia (images, videos). Experience in content authoring tools. #J-18808-Ljbffr