Technical Services Manager

4 weeks ago

Greenville, United States Aalberts Surface Technologies Full time
BASIC FUNCTION:

The Technical Services Manager - Brazing, Nitriding & Ferritic Nitro-Carburizing (FNC) is responsible for providing internal and external customer support and for being the key technical resource for the sales team, offering technical knowledge/expertise. This role is also responsible for developing and executing and following up on customer complaints and specifying processing parameters.

The location for this role is based in one of our facilities in Greenville, SC.

PRINCIPAL ACCOUNTABILITIES:

•Key resource to assist members of the Sales Team with technical and quality knowledge / expertise related to brazing, nitriding, and FNC processing. Attend sales calls as the technical resource as needed to support sales efforts from an applications engineering perspective.

•Audit internal systems based on AS9100, NADCAP, and customer requirements in support of Operations.

•Monitor and analyze quality performance in order to identify and assist in developing permanent solutions to key technical challenges.

•Collaborate with production to develop and implement controls and improvements.

•Specify and / or assist in developing the processing parameters for new jobs using customer purchase orders, specifications and drawings.

•Prepare initial sample report / FAIR per customer request.

•Train team members in SPC methods, inspection techniques, record keeping and basic heat treating / brazing / nitriding principles. Conduct training sessions and meetings with employees on an individual basis if needed to support training initiatives.

•Work with Plant Operations Leadership to evaluate and monitor engineering / quality challenges to develop permanent solutions using PDCA approach. Train Team in problem solving methods.

•Identify and communicate process changes to employees, appropriate supervisors and managers and identify any additional resources required to meet the customer requirements, including training sessions for Team Members.

•Develop and compose standard procedures, control plans, process specification sheets technical reports, etc. as required.

•Detect and analyze trends, by careful review of control plans, existing CCA / RCA data, inspection logs, quality reports, inspection, furnace, reports, etc.

•Assist customers with product technical and quality problems, new product information, prototype assistance, provision of solutions and other special requests.

•Respond to customer complaints. Inform employees, supervisors, managers and sales about any complaints or problems and develop solutions working with the team to achieve a positive result.

•Follow up on customer complaints by contacting the customer and evaluate the effectiveness of the corrective actions. Work with operations / quality team to ensure proper CCA follow up and auditing.

•Responsible for completing all required annual safety and environmental training.

•Comply with all Aalberts safety policies and procedures.

•Know, understand, and follow all applicable Federal, State, and Local environmental legal requirements and practices.

•Travel between 15-20%.

•Other duties as assigned.

Requirements

KNOWLEDGE SKILLS / ABILITIES:

•Knowledge of quality systems such as IS09001/IATF16949, AS9100, AS13100,CQI-9, CQI-12, and NADCAP.

•Ability to plan, formulate, establish and effectively manage internal and external Customer expectations as an Applications Leader.

•Must maintain high quality standards, have a pleasant disposition and use tact in dealing with employees and customers.

•Must be able to supervise, communicate, use computer related quality programs and have good writing and project management skills.

•Proficient in MS Office Suite (Word, Excel, Power Point).Plex ERP experience preferred.

•Must be able to use higher mathematics involving engineering principles.

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