Current jobs related to Guest Services Agent - Atlanta - Candler Hotel Atlanta, Curio Collection by Hilton

  • Guest Services Agent

    1 month ago

    Atlanta, Georgia, United States Highgate Hotels Full time

    Job Title: Guest Services AgentHighgate Hotels is seeking a Guest Services Agent to join our team at The Candler Hotel, Atlanta. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Responsibilities:Provide attentive, courteous, and efficient service to...

  • Guest Services Agent

    4 weeks ago

    Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time

    Job SummaryThe Guest Services Agent is a key member of our team at Candler Hotel Atlanta, Curio Collection by Hilton. This role is responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. As a Guest Services Agent, you will be the first point of contact for our guests, handling check-ins,...

  • Guest Service Agent

    2 months ago

    Atlanta, United States Omni Hotels Full time

    To provide assistance and services for guests in order to ensure pleasurable accommodations. Responsibilities Be fully acquainted with the different points of interest. Assist in arranging for restaurant Reservations and transportation as required by Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Service Agent

    3 weeks ago

    Atlanta, Georgia, United States StepStone Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Fairfield Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesRegister and assign rooms to guests, ensuring a smooth and efficient...

  • Guest Service Agent

    2 days ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Tow, Service, Hospitality, Retail

  • Guest Service Agent

    6 months ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    . Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting m Guest Service, Agent, Service, Hospitality, Processing, Guest, Retail

  • Guest Service Agent

    3 months ago

    Atlanta, United States Waldorf Astoria Atlanta Buckhead Full time

    DescriptionWaldorf Astoria is looking for aGuest Service Agentto join the Front Office Team at this gorgeous Atlanta property!Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal...

  • Guest Service Agent

    2 months ago

    Atlanta, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Agent

    1 month ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specificall Guest Service, Agent, Service, Guest, Hospitality, Retail, Hotel

  • Guest Service Agent

    2 weeks ago

    Atlanta, Georgia, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Hotels & Resorts is seeking a highly skilled Guest Service Agent to join its Front Office Team at this prestigious Atlanta property.Located in one of Atlanta's most esteemed neighborhoods, this 42-story tower boasts over 200 rooms, including guest rooms and residences, as well as over 10,000 square feet of meeting space and three food and...

  • Guest Service Agent

    3 months ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AV0V [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 weeks ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B33H [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 month ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B0Y8 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    4 weeks ago

    Atlanta, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AYUU [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Representative

    3 weeks ago

    Atlanta, Georgia, United States Hilton Hotels Corporation Full time

    Hotel Guest Service AgentAt Hilton Hotels, we're seeking a skilled Guest Service Agent to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences.Key Responsibilities:Register guests and process check-outs efficiently and accuratelyProvide personalized service and respond to guest inquiries...

  • Guest Services Coordinator

    4 weeks ago

    Atlanta, Georgia, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Registration: Register guests in a timely and efficient manner, ensuring...

  • Guest Service Representative

    4 weeks ago

    Atlanta, Georgia, United States Hilton Hotels Corporation Full time

    Guest Service Agent Role at Hilton Hotels CorporationHilton Hotels Corporation is seeking a skilled Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greet and register guests,...

  • Guest Service Agent

    3 months ago

    Atlanta, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Part-Time, Suite, Guest, Service, Retail

  • Guest Service Representative

    3 weeks ago

    Atlanta, Georgia, United States Omni Hotels Full time

    Job Title: Guest Service AgentJoin our team at the Omni Atlanta Hotel at Centennial Park, where luxurious comfort meets pure style. Located in the heart of downtown Atlanta, our hotel offers stunning views of the city skyline or picturesque Centennial Olympic Park. As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to...

  • Guest Services Representative

    3 weeks ago

    Atlanta, Georgia, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time

    Job Title: Guest Services AgentAt Candler Hotel Atlanta, Curio Collection by Hilton, we are seeking a highly skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm...

Guest Services Agent

2 months ago

Atlanta, United States Candler Hotel Atlanta, Curio Collection by Hilton Full time
Compensation Type Hourly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Perfectly situated on famous Peachtree Street in downtown Atlanta, The Candler Hotel, a member of Curio Collection by Hilton, opens today within the historic Candler Building. The boutique-style hotel is a 17-story high-rise originally built in 1906 by Coca-Cola magnate Asa Griggs Candler as Atlanta’s first steel skyscraper and is recognized on the National Register of Historic Places.After completing an expansive transformation led by award-winning interior designer Nicole Hollis, the building has been re-imagined as a luxurious, one-of-a-kind hospitality destination. Many of the building’s original Beaux-Arts architectural details have been preserved including their marbleized lobby and Tiffany windows. The hotel features 265 graciously appointed guestrooms and suites, a library, a gym outfitted by Peloton, and 6,000-sq. ft. of event space. Additionally, the hotel’s historic bank has been transformed into its signature restaurant and bar By George by local celebrity chef Hugh Acheson, a two-time James Beard Foundation Award winner and former contestant on Bravo’s Top Chef Masters.

Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.