Solutions Engineer

3 weeks ago

Belmont, United States RingCentral Full time

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Solutions Engineer Team to make sure we stay ahead of the competition.

Acquire BPO is currently looking for Solutions Engineer to support us, RingCentral:

To succeed in this role you must have experience in:

  • Provide pre-sales technical and sales support for accounts in assigned segment.

  • Develop and maintain expert understanding of all RingCentral applications and products.

  • Assist SE team with hardware and software lab testing

  • Assist with answering technical questions for SMB sales teams.

  • Perform Proof of Concept (POC) onboarding support for SMB opportunities.

  • Responsible for continued education on the platform and underlying technologies.

  • Present ongoing product training for small business sales teams.

  • Transfer industry, technical, and product knowledge to internal and external teams.

  • Keep up-to-date on relevant competitive solutions, products and services.

  • Develop advanced system configurations and implementations in response to customer needs and requirements.

  • Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

Desired Qualifications:

  • Fluent in English (both written and verbal).

  • Excellent written and verbal communication skills.

  • Excellent presentation and demonstration skills.

  • Ability to provide technical leadership to the account team.

  • Mitel Experience is preferred, but not required

  • Ability to teach other members of the team and act as a mentor as required.

  • Requires an action oriented individual with a very strong initiative to be successful.

  • Willingness to take ownership of accounts and account related actions.

  • Must be able to coordinate across various groups and functional teams.

  • Ability to complete job responsibilities with minimal supervision.

  • Demonstrate ability to implement, drive and track projects

  • Ability to apply solutions, technology and products to a business opportunity.

  • RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence

  • Competitive knowledge including solution, technology and product offerings.

  • Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.

  • Excellent analytical and problem solving skills.

  • Excellent interpersonal skills and negotiating skills.

  • Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

  • Experience in VoIP network architecture, products, protocols, and solutions a plus.

  • Pre-Sales experience.

  • Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

  • Network Design background is a plus, but not required.

  • Some understanding of software development technologies is desirable.

  • Experience with telecommunications network design, architecture, and support is desirable.

  • Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.

  • Demonstrated ability to implement, drive and track projects.

  • Amenable to work night shift / US hours

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

  • Flexible work arrangement (Hyrbid Set Up)

  • Comprehensive HMO package (medical and dental)

  • Personal Time Off Leaves

  • Quarterly Performance Bonus

  • Employee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph

By completing your application for this role, you:

  • Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

  • Have read and agreed to our Data Privacy Policy

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