Route Supervisor

4 weeks ago

San Jose, United States California Waste Solutions Full time

Job Description

Job Description

As a Route Supervisor, you will lead a team of collection experts to provide excellent customer service. You will address incoming orders to resolve service-related issues and will work with routing managers and other team members to coordinate and direct drivers.

Essential Job Functions: Reports directly to Collections Managers. Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. Fields incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service. Organizes and schedules all necessary resources required to accomplish activities and coordinates daily operational needs with Maintenance team. Reviews and audits documentation related to route operations on a daily basis (e.g., driver time and attendance, open tickets), following-up where appropriate. Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues. Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements. Investigate problems at customer site, container swaps, and safety issues reported by drivers. Works with Maintenance on Driver Vehicle Inspection Report (DVIR) repairs Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Ensures same-day service on missed pick-ups by coordinating driver movement in the field. Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. Identifies and plans deployment for

increases/decreases

in route volumes, shifting resources in response to seasonal and other fluctuations. Records and documents information and distributes to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.

Qualifications and Requirements: High School Diploma or G.E.D Working knowledge of Microsoft Outlook, Word and Excel Understand how to read a map Knowledge of San Jose City streets, alleys, and rural areas a plus Clean driving record Class B License a plus 2-4 years relevant work experience in transportation, logistics, warehousing, or solid waste operations. Successfully pass pre-employment (post offer) drug screen and background check Previous experience working in a Supervisory capacity required Previous Experience Managing CDL Drivers Preferred Ability to coach train and mentor Drivers Ability to start shifts in the early mornings RouteSmart knowledge a plus 3-5 years of operations management experience preferably in transportation environment. Experience supervising, coaching, and developing staff. Excellent communication skills and desire to work in a team environment. Leader with a professional demeanor California Waste Solutions is an equal opportunity employer.

We provide a competitive compensation package consisting of medical, dental, vision, life insurance coverage, and a 401k plan.

Compensation will be commensurate with experience and qualifications. Company Description California Waste Solutions is Northern California's premiere full-service recycling and environmental services company. We service more than 3 million households worldwide every week.

California Waste Solutions thrives by protecting the earth's resources through diverting recyclable materials away from landfill disposal, recycling valued materials, reusing vital products and using high-technology sustainable strategies and techniques to prepare for the future.

The industry's leading publications consistently ranked California Waste Solutions as one of the top recycling companies in America. That's because we use the latest technology to make recycling customer-friendly and business efficient.

www.calwaste.com

Company Description

California Waste Solutions is Northern California's premiere full-service recycling and environmental services company. We service more than 3 million households worldwide every week.\r\rCalifornia Waste Solutions thrives by protecting the earth's resources through diverting recyclable materials away from landfill disposal, recycling valued materials, reusing vital products and using high-technology sustainable strategies and techniques to prepare for the future.\r\rThe industry's leading publications consistently ranked California Waste Solutions as one of the top recycling companies in America. That's because we use the latest technology to make recycling customer-friendly and business efficient.\r\rwww.calwaste.com #J-18808-Ljbffr

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