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Global Applications Solution ServiceNow Business Analyst Job Type: Contract we are seeking a highly skilled ServiceNow Business Analyst with deep domain expertise in CPQ, SOM, and BRIM to support end-to-end Opportunity-to-Order process implementations for SaaS and Hi-Tech clients. The ideal candidate will possess strong business acumen, hands‑on implementation experience, and the ability to partner across multiple business functions to deliver scalable Quote-to-Cash solutions. Key Responsibilities Lead business analysis for ServiceNow SOM, Steelbricks CPQ, or Callidus CPQ implementations supporting SaaS product quoting and ordering. Drive end-to-end process understanding for Opportunity-to-Order and Quote-to-Cash workflows. Conduct fit-gap analysis to assess requirements against CPQ/SOM/BRIM solutions. Collaborate with Sales Operations, GTM, Deals Desk, Finance, and Legal teams to design and optimize quoting and pricing processes. Define and document functional requirements, workflow rules, and approval management processes. Partner with solution architects to design, prototype, and validate configurations. Ensure alignment between business goals, solution design, and system capabilities. Must-Have Skills Strong experience in Steelbricks CPQ, Callidus CPQ, or ServiceNow SOM (any one required). In-depth understanding of SaaS business models, including subscription management, dynamic pricing, discounting, bundling, and packaging. Knowledge of BRIM (Billing and Revenue Innovation Management) and its integration with CPQ/SOM. Hands‑on experience in Workflow, Approval Management, and User Management. Strong understanding of Opportunity Management, Quoting, Pricing, CLM, and Ordering Tools. Excellent communication and stakeholder management skills across technical and business teams. Preferred Skills Experience working in Hi-Tech or SaaS environments. Exposure to SAP CPQ or Salesforce CPQ tools. 3+ years in an Architect or Lead role with solutioning experience. #J-18808-Ljbffr
