Microsoft Dynamics Consultant

2 weeks ago

Atlanta, United States VLink Inc Full time

Responsibilities Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions. Assist in testing and verification for internal custom code and vendor software releases, patches, and add‑ons. Collaborate with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements, and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain. Assist technical leads and work with technical and functional staff within the CRM team, developers, database and systems administrators to ensure system availability and perform regular testing of business continuity plans. Manage data integrity, including imports, migrations, integrations, and data cleanup. Provide application administration, troubleshooting, and support for information technology projects, applications and systems, including code migration, change control, application security, performance, and availability. Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite. Project Coordination Coordinate project timelines, deliverables, and resources across multiple teams. Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes. Schedule project meetings to ensure timely updates and issue resolution. Required Knowledge, Skills, and Abilities Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, and Intelligent Advisor. Effective written and verbal communication skills. Strong interpersonal, analytical, and organizational skills. Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana). Advanced knowledge in Microsoft Office (Excel, Word, PowerPoint). Minimum Entry Qualifications 2–3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar). 1–2 years of experience in project coordination or project management. Preferred Qualifications Prior public sector experience. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology #J-18808-Ljbffr

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