Assistant Store Manager

Assistant Store Manager Ross Stores, Inc. is the leading off‑price retail chain with over 2,200 stores across the United States. We are seeking a motivated and experienced Assistant Store Manager to help drive the success of our stores and support the growth of our team. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development – Retail General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager, ensuring company standards, customer service, and operational efficiency are met. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the Store. Essential Functions Lead all company best practices and maximize productivity by minimizing steps and touches. Assist in the analysis of store reports to evaluate controllable expenses and overall store performance. Communicate any variances to company standards to the Store Manager. Ensure proper scheduling of associates to meet business objectives. Ensure compliance with all state, local, and federal regulations. Schedule and complete all associate cleaning tasks throughout the store, including restrooms. Accept special assignments as directed by leadership. Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed. Organizational Development Assist in recruiting, hiring, training, and developing non‑exempt associates. Ensure compliance with Ross personnel policies and procedures. Assist with associate relations issues by communicating incidents to the Store Manager or District Manager as needed. Expense Control Assist in managing and continuously monitoring actual expenditures to stay within budget. Control payroll hours to plan, adjusting to current business trends. Maintaining a Safe & Secure Environment Understand that safety is the number one priority and practice safe behaviors. Ensure all associates understand and can execute emergency operating procedures. Maintain adherence to company safety policies and ensure the safety of associates and customers. Assist in facilitation of monthly safety meetings. Customer Service Treat all customers, associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times. Execute customer service programs and merchandise presentation programs through associate training and program supervision. Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, and sales floor. Personal and Store Brand Represent and support the company brand at all times. Maintain and model a professional appearance in accordance with the company dress code. Manage store to ensure a clean, neat, easy‑to‑shop environment. Maintain a high standard of housekeeping with help of maintenance personnel and associates. Schedule and complete all associate cleaning tasks throughout the store, including restrooms. Merchandise Processing and In‑Store Marketing Ensure recovery, sizing and markdowns are completed to company standards. Ensure merchandise is presented and organized according to company merchandising guidelines. Urgently manage merchandise processing to the sales floor within the expected company timeframe. Loss Prevention Assist with training associates on loss prevention awareness and store shortage goals. Demonstrate integrity and honesty in all interactions with associates and customers. Assist in leading the annual inventory process, including preparation and execution of inventory guidelines. Monitor mark‑out‑of‑stock policy to ensure proper administration. Ensure Public View Monitor system is maintained properly. Competencies Manage work processes. Business acumen. Plans, aligns & prioritizes. Builds talent. Collaborates. Leading by example. Communicates effectively. Ensures accountability & execution. Qualifications and Special Skills Required Two or more years of store or assistant store manager experience in a retail environment. Demonstrated ability to supervise, motivate, and communicate positively to store associates at all levels. Ability to handle multiple tasks, prioritize them, give direction and follow through to completion. Ability to set priorities and exercise independent judgment. Maintain high quality of customer service. Fluency in English. Ability to work evenings and weekends. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers, and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Supervisory Responsibilities Direct supervision of all non‑exempt associates. Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Compensation The base pay range for this role is $19.00 - $27.68 per hour, dependent on factors including experience, skills, qualifications, education, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. #J-18808-Ljbffr