Technical Support Specialist, Remote

We are a national, innovative, high‑growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user‑friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual. Unless specifically stated in the job description below, this is a remote opportunity. Candidates may reside in one of the 40 contiguous US states where LINQ is authorized for employment. Responsibilities Provide quality, advanced application support with a high degree of customer service, technical expertise and timeliness. Provide quick, accurate response to customer support calls. Provide direct support services to customers and our business partners; participate in regional and national conferences, certification training, webinars and phone consulting. Work independently under minimal supervision. Assist customers with system setup requirements, paying close attention to state and federal reporting needs. Perform content review of user guide documentation. Act as a liaison with other departments or vendors to solve technical issues as needed. Acquire and maintain expert knowledge of the LINQ ERP and Alio products and the K‑12 school business environment. Perform other duties and responsibilities as assigned by the management team. Assist with training of new personnel who join the division or partner organizations. Daily Routine / Duties Answer customer support calls and emails in a timely manner. Accurately track all client contact, research, responses with detailed case notes in a call‑tracking system. Test reported software issues for duplication. Troubleshoot reported issues and enhancement requests and provide feedback to development regarding bugs and enhancements. Work directly with business partners and clients to resolve client‑specific issues. Work closely with fellow product team members. Check email at least twice daily and respond to all messages. Required Skills Strong communication and interpersonal skills. Superior listening skills. Superior customer service skills. Strong problem‑solving skills and aptitude for learning quickly. Detail‑oriented and able to multitask. Working knowledge of JIRA and Salesforce (a plus). Working knowledge of SQL language and AP Business Objects (a plus). Intermediate capabilities with Microsoft Office products including Word, Excel, PowerPoint, Project, and Outlook. Familiar with Mac runtime environment. Positive, enthusiastic team player who enjoys managing and supporting technical professionals. Ability to work autonomously or as part of a team. Comfortable interacting with people at all levels within an organization. Excellent preparation and presentation skills for both written and verbal presentations. Ability to deal fairly and consistently with all team members and clients. Ability to positively promote LINQ to team members, clients, prospects and the external community. Professionalism at all times. Required Education and Experience Phone support experience a plus, but not necessary. Bachelor’s Degree preferred. Total Rewards Remote working with a friendly virtual environment. Option to work in a physical office near one of our three offices (Wilmington, Irvine, or Scottsdale). One America 401(k) plan with 4% employer matching on total earnings (fully vested). Company Bonus Plan or Target Sales Commission Plan. Flexible Open Paid Time Off Plan. 10 paid holidays. 16 hours of paid volunteer time. Blue Cross Blue Shield benefit network (medical/dental/vision). Low‑deductible PPO or HDHP with employer‑contributed HSA. Dental with child orthodontia – 100% employer‑paid. Short‑Term Disability, Long‑Term Disability, Basic Life, Accidental Death & Dismemberment Insurance. Health and wellness benefits including gym and Headspace reimbursement. Professional development opportunities. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Seniority Level: Entry level Employment Type: Part‑time #J-18808-Ljbffr