Cafe Server

4 months ago

Alpine, United States Viejas Casino Full time
Job Description

GENERAL SUMMARY
The Server - Restaurant is responsible for serving food and beverages in a restaurant while completing all service standards to ensure prompt and efficient service.

CORE SCOPE OF POSITION
  • Takes orders from guests, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.
  • Describes menu in detail and answers questions regarding menu ingredients, allergens, and preparation. Informs guests on daily specials.
  • Performs on going quality checks with guests to ensure complete satisfaction with their dining experience.
  • Refills drinks, as necessary, and clears any unneeded items off the table (pre-bussing).
  • Anticipates guests' needs and responds appropriately to guests' needs through vigilant attention to follow-up.
  • Garnishes and completes dishes prior to serving.
  • Delivers completed items from kitchen to guests utilizing hand delivery service.
  • Performs proper payment procedures and assists with guests' departure.
  • Maintains complete knowledge of wines, both domestic and international, selection, entre accompaniment, presentation, and service. Makes recommendations to guest when necessary.
  • Supports other team members by awareness of guests' needs, outside of their own service areas. Alerts the area servers when guests require attention or provides service to guests when necessary.
  • Practices alcohol awareness and gets manager involved when necessary. Knows the legal drinking age and procedures for requesting proof of age from guests.
  • Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.
  • Understands and practices excellent safety and sanitation procedures.
  • Maintains knowledge of and effectively promotes company services and player's club program.
  • Ensures that a clean, safe, hazard-free work environment is maintained.
  • Adheres to all company and department policies, procedures, and standard operating guidelines
  • Performs other duties as assigned.
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding ofthese standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work

INTERACTION
  • Interacts with internal and external guests.
SUPERVISION
  • Does not provide supervision to other team members.
Required Skills

KNOWLEDGE AND SKILLS
  • Bilingual in Spanish preferred.
  • Excellent verbal and written communication skills.
  • Demonstrate proficiency in cash handling.
  • Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
  • Ability to multitask and work well under stress.
  • Must be a self-starter and able to adjust to change.
  • Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
Required Experience

EDUCATION/CERTIFICATION
  • High school diploma or general education degree preferred.
  • Food Handler's Card required.
  • RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
  • Must be 21 years of age or older.
EXPERIENCE
  • 1 to 2 years of related experience and/or training required.

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