Patient Navigator

Please Note: This is not a remote position. This position sits on site in Chesterfield, Missouri. Full time, 36 hours per week 3/12 Hr. Shifts from 6:30 AM - 7 PM Rotating weekends and holidays vAcute is a 24x7 virtual acute care department. The team is comprised of navigators, RNs, Advanced Practice clinicians and a board-certified Emergency Medicine physician. This collaborative group works to take care of patients, who are outside of the hospital setting, in the moment or helps direct the patient to the most appropriate level of care. Through many different access points, patients are able to reach the team 24x7x365 to help with medical issues in real time. The vAcute team works collaboratively with the patients Primary care physician and specialists to optimize the patient experience, increase communication, and ensure the patient receives care in the most appropriate setting. Through the use of technology, such as on demand video visits and triage tools, the team is able to reach patients when their need for care arises. Navigator Overview: Facilitate patient/family experience at Mercy Virtual by providing coordinated personal, professional and compassionate service. Answer telephone calls from patients/family in Mercy Virtual vAcute Program. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Qualifications: Experience : Previous experience in a Medical Office, Emergency Department, or Hospital. Required Education : High school diploma. Certifications : BLS required or within 6 months of hire. Other : Critical thinking and problem-solving skills. Professional verbal and written communication skills with the ability to work in triage software and electronic medical record. Key Mercy Benefits: Tuition Reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA Paid parental leave for new parents 401k with employer match Paid PTO for volunteering Competitive salary Future career growth Find us at: Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers