L&I Insurance Services Technology Team-IT Business Analyst Journey

L&I Insurance Services Technology Team-IT Business Analyst Journey 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Washington State Department of Labor & Industries provided pay range This range is provided by Washington State Department of Labor & Industries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $84,120.00/yr - $110,364.00/yr Description Our Mission: Keep Washington Safe and Working Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Job Highlights: The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices. Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers. This position ensures that Insurance Services applications/systems required for day-to-day program operations for both internal and external customers are fully functional and operating optimally. This position engages and coordinates the work of IT Technical teams for application/system enhancements and issue resolution. This position works with business and stakeholders to gather and analyze business requirements, translate them into technical requirements, research solutions and shepherd the solution through programming estimation, prioritization and development. This position designs and conducts appropriate testing to verify functionality and ensure application/system changes meet business requirements. This position is responsible for ensuring the continued security of the department’s confidential data in accordance with RCW, WAC and departmental policies. This position and their team provide technical support to over 100 internal users and over 180,000 external users of Employer Services applications/systems, providing advanced technical consultation, oversight, troubleshooting and 1:1 guidance and support. This position serves as the technical liaison to large and small payroll firms that report worker hours worked and pay insurance premiums using one of the online filing applications. The online filing applications that this position supports are responsible for bringing in insurance premiums of approximately $2.5 Billion per year. Duties Some Of What You’ll Do Monitor for issues indicative of underlying application/system errors that may affect additional customers or require additional workup. Serve as subject matter expert for complex issues involving Insurance Services application/system data and data collected by other divisions and external agencies. Maintains application/system administrative tables. Uses software tools such as STARS, ITSM, ESSA, SharePoint, EOS reporting and others. Is the GO/NO-GO approving authority, deciding when coding for an application/system enhancement is ready to promote to the next environment (including Production) or must be rolled-back. Provide consultation and make recommendations to customers for application/system changes to meet their needs. Elicit, define and document business requirements for enhancements or changes to Insurance Services applications/systems or records from business area stakeholders and subject matter experts. Research and provide answers to application/system questions from internal and external customers. Analyze business requirements and design documents for completeness and testability. Create test data and test plans to ensure that new and revised systems meet the customers’ needs. Create and maintain technical documentation for Insurance Services applications/systems/workflows. And much more Qualifications Required: Four years of progressive and increasingly complex Information Technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing IT-related projects, providing customer or technical support; or supervising staff that performed work composed any of these Information Technology disciplines. A Bachelor’s or Associate’s degree in an IT-related field may substitute for up to two years of Information Technology experience. AND Two or more years testing or overseeing testing of software, writing test scripts, test cases or use cases. AND Two or more years of professional experience independently researching, evaluating and drawing conclusions from data and supporting recommendations with facts and analysis, interpreting and applying rules, laws, policies and procedures. AND Three years of professional experience effectively conveying ideas and facts orally and in writing using language appropriate for the intended audience. AND Two or more years partnering with stakeholders to identify and resolve complex or sensitive issues. Desired Extensive knowledge of Employer Services and/or Insurance Services’ business rules, processes and application/system portfolio. Two or more years in positions that would develop understanding of claims management processes i.e. work as a claims manager, account manager, working as a business area representative for employer services or claims management applications. Previous professional experience as a business analyst, client lead or project manager. Excellent organizational and time management skills; as well as the ability to manage multiple priorities. The ability to lead and work with teams. Ability to work with a variety of stakeholders to identify and understand their needs, concerns and their working environment. Ability to elicit business requirement from stakeholders and subject matter experts, then translate those business requirements into technical requirements. Ability to review solution design documents for technical compliance against business requirements, identifying potential gaps between the two. Ability to manage small IT business project deliverables, coordinating IT resources with resource managers. Able to analyze business requirements and design documents to create test plans, test scenarios, test cases, test data and test scripts for different types of testing activities. Ability to provide technical support for business applications using IT tools such as remote desktop, troubleshoot application issues, create and maintain technical documentation for applications/systems, coordinate efforts with the IT Service Desk to ensure all trouble tickets requiring Tier 2 support are effectively resolved. Ability to provide technical support that consistently meets or exceeds the needs and expectations of customers; using customer satisfaction as a key measure of quality; understanding and being responsive to customers’ objectives and needs; being accessible, timely and responsive in dealing with customers; handling customer inquiries and complaints promptly, and courteously. Supplemental Information Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. Telework is dependent upon business needs and supervisor approval. For positions where in‑office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. The assigned duty station for this position is Tumwater, Washington. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please Include The Following Documents With Your Application A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other Information For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented bythe Washington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov . Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award‑winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact the HRBTU@lni.wa.gov . Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Government Administration Referrals increase your chances of interviewing at Washington State Department of Labor & Industries by 2x Get notified about new L&I Insurance Services Technology Team-IT Business Analyst Journey jobs in Greater Seattle Area. Bellevue, WA $59,000 - $110,000 5 days ago Seattle, WA $109,000 - $150,000 1 week ago #J-18808-Ljbffr