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Bilingual Loss Mitigation Specialist
4 weeks ago
Join to apply for the Bilingual Loss Mitigation Specialist role at Carrington Holding Company, LLC Location: Anaheim, California Pay: $21.00 - $23.00 per hour + monthly bonus Job Description The Loss Mitigation Specialist will be responsible for educating borrowers on CMS’ Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure, including Loan Modifications, Partial Claims, Repayment Plans, Forbearances, and Reinstatements. All duties will be performed in accordance with the company’s policies and procedures, U.S. state and federal laws, and regulations where the company operates. What You’ll Do Handle inbound calls routed through IVR and internal transfers to determine borrowers’ intent to retain property and discuss foreclosure alternatives. Make outbound calls on assigned loans to follow up on signed trial agreements, repayment agreements, and final loan modification documents. Communicate approval or denial of a loss‑mitigation workout option and address general account‐information questions. Review borrowers’ financial hardship documentation to determine the appropriate work‑out option. Engage borrowers in denial cases to discuss loss‑mitigation liquidation options and route them to the liquidation team. Provide information related to Title issues that may impede finalization of a modification. Maintain consistent attendance to ensure fulfillment of essential duties. Explain available options for resolving delinquency or impending default, required borrower actions, timing, and status updates. Notify the Intake team of potential intake errors involving missing or unacceptable documents. Stay knowledgeable about the borrower’s status throughout the delinquency or imminent default resolution process. Assist borrowers who request to escalated complaints or disputes, contacting the servicer’s Escalated Cases staff and providing MHA Help contact information when requested. Perform other duties as assigned. What You’ll Need One (1) or more years of experience in collections, loss mitigation, or mortgage servicing call center. Full State NMLS licensing required within 6 months of starting this role. Knowledge of mortgage industry terminology preferred. Working knowledge of government program requirements and timelines (FHA, VA, USDA, FNMA, FHLMC). Intermediate proficiency in Microsoft Suite. Our Company Carrington Mortgage Services is part of The Carrington Companies, offering integrated, full‑lifecycle mortgage loan servicing assistance to borrowers and investors. Our mission is to deliver exceptional customer care and programs that support borrowers’ home‑ownership experience. What We Offer Comprehensive healthcare plans for you and your family. Discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to employee portal discounts for fitness, restaurant, retail, and more. Customized training programs to advance your career. Employee referral bonuses. Educational Reimbursement. Carrington Charitable Foundation contributions to community causes; more information at carringtoncf.org. Notice to All Applicants Carrington does not conduct interviews or make offers via text or chat. Legal: EEO Statement: Equal opportunity employer, Title VII, ADA, ADEA, and Chinese, Korean, Japanese language proficiency only for certain roles. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales #J-18808-Ljbffr
