VP, Consumer Loan Originations

VP, Consumer Loan Originations & ExperienceJoin to apply for the VP, Consumer Loan Originations & Experience role at SchoolsFirst Federal Credit UnionVP, Consumer Loan Originations & ExperienceJoin to apply for the VP, Consumer Loan Originations & Experience role at SchoolsFirst Federal Credit UnionGet AI-powered advice on this job and more exclusive features.We’re always looking for diverse, talented, service-oriented people to join our exceptional team.VP, Consumer Loan Originations & ExperienceScheduled Weekly Hours:40What You’ll Be DoingResponsible for setting the strategic direction for the administration and coordination of the Consumer Loan Origination & Experience contact center division. Responsible for developing and driving improvements that enhance the consumer lending origination process and experience, as well, increase Member satisfaction and loyalty.The anticipated base pay range for this position is $200,000-$250,000, plus incentive eligibility.Collaborates with senior leadership to define and achieve the overall strategy for the consumer loan originations division, ensuring scalability, efficiency, and alignment with the credit union’s goals and objectives.Leads the design, development and implementation of strategies, leveraging contact center technologies and processes within the consumer lending origination process that enhance the Member experience, organizational growth and efficiencies.Responsible for achieving overall consumer loan objectives through the efficient delivery of competitive consumer loan products and services.Participates in the development and recommendation of overall consumer loan objectives, policies, and practices including broad consumer lending strategies and tactics.Acts as primary liaison to the branches for consumer loan origination consistency, working closely with the consumer lending operations team providing feedback for system enhancements.Partners with Member Service Experience division to ensure consistency in approach to design, measurement, and governance of contact center operations. Utilizes Member data and feedback to create solutions aimed at improving service levels, determine best practices and lead on-going improvements related to service standards. Provide feedback and effectively coach managers within the business unit on service priorities and successful implementation of service solutions.Develop and execute a comprehensive workforce management and quality assurance program, utilizing data insights to ensure a world-class Member service experience.Manages risk by defining and managing appropriate limits of authority and level of risk for consumer loan underwriters and ensures adequate understanding of the credit union’s loan procedures and policies.Maintains knowledge of competitors’ rates and terms and other trends relating to consumer lending.Stays updated with emerging technologies and trends in the call center industry.Resolves Member escalations involving loan decisions and/or account errors when necessary.Ensure the effective management of the consumer loan originations operation, use data emphasizing service delivery, operational control, and compliance with financial regulations and credit union policies.Oversee and ensure consistent use of underwriting authority by evaluating loan applications and financial data.Oversees outbound, consultation, and consumer lending services strategies.Additional Job FunctionsDevelop and coach managers and team by establishing annual performance goals, allocating resources, setting priorities and progressing teammembers’ technical skills and knowledge.Manages division budget.Handles the most sensitive Member issues to ensure a positive Member experience and outcome.Contributes to organizational strategies and priorities as a member of Leadership team. Establishes and implements strategies that have mid to long-term (3-5 years) impact on business results in alignment with organization objectives.Appropriately identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities as appropriate.Supports credit union in overall financial objectives and Member Service goals.Establish and maintain strong working relationships with third-party vendors and sub-servicer to ensure highest level of service is provided to Members.Provides insights and recommendations as to the strength of the Credit Union’s brand and ways of enhancing them.Guides the department’s development by soliciting feedback from its internal customers and making needed improvements.Takes initiative to bring forward and implement ideas that help the credit union grow successfully.Performs other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actionsQualificationsBachelor's Degree or equivalent years of experience requiredMaster's Degree preferred7-10 years of previous experience required3-5 years of experience in management requiredKnowledge, Skills, And AbilitiesWell-organized, efficient, detail-oriented self-starter, able to work independently.Excellent analytical ability, and the ability to conduct thorough research, interpret and understand laws and regulations, and provide workable recommendations and solutions to problems.Broad knowledge of, and practical experience with, credit union or other financial institution operating areas, functions, products and services and the laws and regulations which apply to credit unions.Ability to simultaneously handle multiple tasks and changing priorities in an efficient and effective manner.Excellent oral and written communication skills.The ability to work with all levels of management and credit union staff, as well as Members.SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.This organization participates in E-Verify.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesFinancial Services and BankingReferrals increase your chances of interviewing at SchoolsFirst Federal Credit Union by 2xSign in to set job alerts for “Vice President Financial Services” roles.Dana Point, CA $135,000.00-$175,000.00 2 weeks agoRegional Vice President of Employee Benefits OperationsOrange, CA $200,000.00-$250,000.00 2 days agoVice President of Health Plan Operations and ClaimsVice President, Investment Banking - Specialty Insurance DistributionAssociate Vice President for Advancement Operations and CPP Philanthropic Foundation Chief Operating OfficerVice President of Sales, National Account (Mobile Business)Irvine, CA $186,000.00-$256,500.00 1 month agoVP of Sales & BD, Grid & Energy ServicesIrvine, CA $270,000.00-$370,000.00 2 weeks agoVice President, Ports/Maritime National Electrification and Decarbonization Business LeaderAVP Actuarial - New Business Repricing & RegulatoryNewport Beach, CA $219,000.00-$268,000.00 2 weeks agoSVP, Relationship Manager, Middle MarketIrvine, CA $150,000.00-$170,000.00 16 hours agoNewport Beach, CA $202,000.00-$230,000.00 3 hours agoVice President of Finance And OperationsSenior Vice President of Operations - Club PilatesIrvine, CA $150,000.00-$175,000.00 11 hours agoVice President Operations, Customer Experience & SalesVice President, Human Resources OperationsCorona, CA $230,000.00-$270,000.00 3 days agoSanta Fe Springs, CA $210,000.00-$230,000.00 2 weeks agoNewport Beach, CA $190,000.00-$300,000.00 1 week agoCarl's Jr. Franchise Operations Vice PresidentHospice Area Vice President of OperationsIrvine, CA $185,000.00-$205,000.00 2 weeks agoVice President, Resident Contact Center OperationsNewport Beach, CA $190,000.00-$220,000.00 2 weeks agoDowney, CA $120,000.00-$150,000.00 1 month agoU.S. Private Bank - Private Banker - Vice President or Executive DirectorWe’re unlocking community knowledge in a new way. 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