Senior Manager, Mobile Offer Management

5 days ago

Darien, United States SPECTRUM Full time

The Senior Manager, Mobile Offer Management is responsible for the development of Mobile pricing and promotional offer strategy to achieve Charter’s business goals such as growing market share and improving customer satisfaction. This individual will work cross-functionally to assess product, service and device promotional and customer enhancement opportunities, quantify financial and customer benefits, and execute a framework to implement, report and fine-tune initiatives. The ideal candidate has experience in the Mobile wireless business, analytical, able to collaborate with individuals at all levels of the organization, and equally comfortable presenting recommendations to senior leadership as they are getting into the details to drive tactical and operational decisions on a day-to-day basis.


assemble relevant internal data and external benchmarks to recommend pricing, offer, and promotional changes to senior leadership.


Integrate Analytics and Revenue teams to build business cases that support key marketing offer/pricing initiatives to help drive business decisions; review financial models, track and report key financial metrics related to market pricing and offer strategies.


Improve/simplify offer presentation and prioritization within agent-facing tools to more effectively target appropriate offers to appropriate customers/prospects.


Ensure offer implementation/usage follows approved business rules.



Maintain internal channel line-up data bases including product costs and margins by package.


Work cross-functionally with Marketing Science, Marketing Intelligence, Business Intelligence and other groups to drive continuous improvements in offer reporting and tracking capabilities including, but not limited to, new connects, retention and upgrades.


Maintain Offer Management SharePoint site.


Manage promotional roll-off programs to ensure appropriate pricing is applied to customers during the promotional roll process.


Responsible for ad hoc projects and reporting requests from business unit leaders including, but not limited to, customer migrations, billing design offer implementation accuracy, product launches.


Ability to read, write, speak and understand English


High level of proficiency in Excel, including complex formulas and pivot tables to perform data analyses and create business cases


Ability to translate detailed trends and statistics into executive-level reporting and presentations


BS/BA in Marketing, Finance or related field or equivalent work experience



Related Work Experience

Marketing, Pricing or Finance work experience - 6+

Management experience - 3+



Knowledge of mobile wireless and cable industry


Knowledge of marketing research, techniques, and related data tools





Office environment, up to 1-2 travel trips per year


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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