Service Engineer 2

4 weeks ago

Columbus, United States ICONMA, LLC Full time
Our Client, a Retail pharmacy company, is looking for a Service Engineer 2 for their Columbus, IN location.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Responsibilities:

Determine potential exposure to Client on product problems and provide affected area with cost and customer impact information needed to establish priority for corrective action.
Participated in failure analyses on Midrange engine components to assist Filed Service Warranty, and Engineering with problem definitions.
Meet with customers and distributors to investigate problems, discuss solutions and conduct training.
Support product development teams and problem solving teams via the installation of field test engines/components and the monitoring/reporting of reliability data.
Provide Service input during Design Reviews, M Reviews, etc. To ensure the serviceability of new components and products.
Support the initial publication and subsequent revision of Service literature (O&M Manual, T&R Manual, Shop Manual, Service/Parts Topics, etc.) for Midrange engines.
Support the Dealer Technical Escalation process.

Requirements:

BS or MS degree in ME, IE, EE, AgE, or equivalent
2-4 years relevant experience
Strong team environment experience
Project management experience
Conflict resolution experience
Decision making skills
Ability to prioritize
Technical background is a plus
Bachelor's Degree in an engineering or engineering tech field with 2-4 years on the job experience.
BS or MS degree in ME, IE, EE, AgE, or equivalent
2-4 years relevant experience
Strong team environment experience
Ability and discipline to clearly define and document product problems.
Ability to manage multiple work assignments in a highly unstructured work environment (e.g. Time Management skills).
Ability to solve ambiguous, complex problems systematically using data-based problem solving techniques.
Understanding of engineering analysis tools, statistical methods and project management tools.
Understanding of internal combustion engines and engine systems preferred
Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering Purchasing, Aftermarket, etc.)
Strong PC skills (e.g. Word, Excel, Lotus Notes, etc.).
Familiar with basics of Six Sigma (Green Belt is a plus).
Familiar with general statistical methods and data analysis skills are preferred.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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