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Voomi Supply | Manager, Business Operations | philadelphia, pa
1 month ago
Job Title: Manager, Business Operations
Location: Remote, some travel required (20%)
Reports To: Sr. Director of Supply Chain & Logistics
Who We Are: Voomi is a fast-growing eCommerce retailer in the HVAC and industrial supplies space, uniquely positioned as an early mover. Our team is driving the transformation of how HVAC professionals, contractors, and DIYers source products by offering a vast catalog of over 300,000 products and a streamlined online experience. We’re at the forefront of an industry primed for digital disruption, backed by a team with deep experience in retail, eCommerce, and technology. Join Voomi and be part of a company that’s scaling fast, with significant growth potential, a collaborative environment, and a focus on innovation in a traditionally slow-moving space.
Position Overview: We are seeking an experienced Biz Ops Manager to oversee and optimize our daily operations within fulfillment and build new system/program improvements that touch the entire business. The ideal candidate will have a strong background in managing processes, driving efficiency through data/KPIs, and how to lead others. This role is crucial in ensuring that our business continues to deliver to our customers in a timely manner.
Key Responsibilities:
- Operational Oversight: Manage daily fulfillment & shipping operations across a large supplier base doing B2B and B2C deliveries using parcel and LTL across the US
- Team Leadership: You will have a team of 2-3 offshore resources, which will grow as our company continues to grow
- Performance Metrics: Be the single threaded owner for shipping & fulfillment KPIs that will be tracked in weekly leadership meeting with CEO and others
- Scaling processes: Develop scalable processes and systems that enable the business to move through rapid growth periods, including leveraging new technologies and talent
- Process Improvement: Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness, including developing new reporting within company’s new reporting system
- Cross-Department Collaboration: Work closely with other departments to ensure alignment and support for organizational goals
Qualifications:
- Bachelor’s degree in Operations Management, Supply Chain, or a related field
- 2-5 years of experience in fulfillment, operations, or a similar role. Manager experience preferred
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Excellent leadership and team-building abilities.
- Proven experience in process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent organizational and time management skills to handle multiple tasks and prioritize effectively.
- Strong communication and interpersonal skills.
- Proficient in order management systems, Gsuite, and Microsoft Office Suite.
