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Operations Manager
4 weeks ago
Operations Manager BrightView Landscapes Location: Santa Ana, CA Description The Operations Manager oversees day?to?day branch operations, ensuring efficiency, safety, and compliance. They manage staff, resources, and workflows to achieve financial and operational targets while fostering collaboration across departments and maintaining exceptional customer service.
Duties
and Responsibilities Process improvement and efficiency: Analyze operational processes, identify inefficiencies, and implement changes to enhance productivity, quality, and cost?effectiveness. Team leadership and development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly. Forecasting and labor management: Execute weekly and monthly labor planning, monitor expenses, allocate resources efficiently, and keep the branch within forecasted labor hours/dollars/percents to meet financial targets. Procurement and inventory management: Source products from preferred vendors, manage inventory levels, facilitate equipment tracking and preventative maintenance, and ensure timely vendor deliveries.
Safety, compliance and risk management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks, implement mitigation strategies, execute compliance processes, conduct audits, and maintain accurate safety documentation. Reporting and performance metrics: Track and report KPIs to monitor operational performance, report operational challenges to the Branch Manager daily, and leverage company systems (BrightPath, Power BI, Leadr, Field Management Systems, Estimating (CPQ)) to inform data?driven decisions and continuous improvement. Customer service, satisfaction, and jobsite quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience. Project management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals.
Resource planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand. Collaboration and communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations. Education and Experience Associates or Bachelors degree in a landscape or business?related field, or equivalent experience in a service?based industry. Minimum 7 years of experience in the construction or landscaping industry.
Minimum 2?3 years of management experience within the landscape or service industry. Qualified Applicator License (Pesticide or Fertilizer) preferred. Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and company systems such as FSM, BrightPath, and MFP/WAR calls.
Experience
with mobile applications, including retrieving email, accessing and using mobile applications, taking and sharing pictures. Proven ability to perform effectively in a fast?paced, dynamic, and evolving work environment. Bilingual in English and Spanish preferred. Effective written and oral communication skills.
Ability to create and foster a team?oriented environment. Physical Demands & Requirements Ability to walk, bend, twist, and carry up to 50 lbs. Ability to traverse uneven surfaces on job sites for quality checks and inspections. Must be able to travel within the branch territory to visit designated client properties.
Work Environment Field?based role; will have regular office work.
Compensation
and Benefits Pay range: $68,640 $90,000 per year.
Benefits
include medical, dental, and vision insurance; ancillary and voluntary products; a 401(k) savings plan with employer contributions; 6?9 company paid holidays per year; paid vacation and sick leave; tuition reimbursement; and potential variable pay opportunities based on performance. Employment Details Seniority Level: Mid? Senior Level Employment Type: Full?time Job Function: Management and Manufacturing Industries: Facilities Services BrightView Landscapes, LLC is an Equal Opportunity and E? Verify Employer.
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