Personal Service Counselor

1 month ago

O Fallon, United States Together Credit Union Full time
Personal Service Counselor (Universal/Relationship Banker)

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

Job Summary

Delivers a personal service experience built on credit union advocacy, financial guidance and relationships that empower members to achieve their best life.

Primary Responsibilities

• Engages with membership to build relationships, identifies financial needs and opportunities, and refers appropriate products and services that are in the best interest of the member.

• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner, provides supporting documents and proper documentation in member files, as defined by regulatory requirements and savings and lending policies and procedures and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act), responsible for daily balance of cash drawer.

• Works universally and collaboratively to achieve overall branch objectives.

• Proactively follows up on existing and potential membership appointments, loan leads and promotes the Credit Union to grow the business through outbound calls, community outreach and networking.

• Researches, troubleshoots, and resolves member inquiries and concerns.

• Maintains current knowledge of credit union products and services, procedures, policies, promotions and integrates them into daily activities and member conversations.

• Protects the Credit Union, all its assets and maintains member privacy by complying with safety, security, and legal and regulatory requirements.

• Completes all other tasks, assignments or functions as assigned and/or required.

Qualifications

• H.S. Diploma or GED

• 1 year of relevant experience preferred; cash handling, customer service, and demonstrated success in meeting goals.

• Experience in financial services and with technology is an asset.

• Passionate commitment and drive to deliver exceptional service to internal and external members.

• Interpersonal skills, including the ability to influence and build rapport

• Courage and confidence to initiate conversations with members.

• Organizational, listening, problem solving, and verbal and written communication skills.

• Federal registration with the Nationwide Mortgage Licensing System and Registry and Notary Public Certifications or must be obtained through training.

Working Conditions

· Standard requirements; as defined in other job descriptions.

· May work at multiple branches based on needs; work schedule may differ from week to week in terms of days worked and hours.

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