Customer Experience Project Director
4 weeks ago
Inkinen Executive Search provided pay range This range is provided by Inkinen Executive Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $150,000.00/yr Customer Experience Project Director is a strategic leader who can drive enterprise-wide transformation with precision and passion. Armed with deep expertise in project leadership, a strong foundation in food and hospitality operations, and exceptional talent for aligning stakeholders, this role turns strategy into unforgettable customer experiences. Position Overview A leading Hawai‘i-based food and hospitality organization seeks a dynamic Customer Experience Project Director to champion enterprise-wide initiatives that elevate the customer journey. This role drives strategic projects across multiple brands and business units, ensuring seamless experiences and improved satisfaction. The position blends leadership, data-driven decision-making, and cross-functional collaboration to create a frictionless customer experience. Responsibilities Lead complex, cross-functional projects focused on improving customer experience. Map and analyze customer journeys to identify pain points and opportunities. Align stakeholders and manage timelines for enterprise-wide initiatives. Drive process improvements and change management with minimal disruption. Use data and customer feedback to inform strategy and measure success. Facilitate regular updates, meetings, and feedback loops for transparency. Act as a resource to infuse the voice of the customer into all business areas. Skills Strong project management and organizational skills. Expertise in customer experience strategy and journey mapping. Ability to manage complexity and solve problems effectively. Skilled in stakeholder engagement and conflict resolution. Data analysis and interpretation for strategic decision-making. Excellent communication and facilitation abilities. Tech fluency (Microsoft Office 365; familiarity with restaurant systems preferred). Requirements Bachelor’s degree in Business Administration, Project Management, or related field. Minimum 5 years of experience managing strategic, cross-functional projects, ideally in foodservice or hospitality environments. Proven experience in process improvement and enterprise change initiatives. Strong analytical, technical, and problem-solving skills. Flexible schedule with occasional weekend work. Referrals increase your chances of interviewing at Inkinen Executive Search by 2x Seniority level Director Employment type Full-time Job function Project Management and Customer Service Industries Restaurants, Food and Beverage Services, and Accommodation and Food Services #J-18808-Ljbffr
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Customer Experience Project Director
4 weeks ago
Honolulu, United States Inkinen Executive Search Full timeThe Customer Experience Project Director is a strategic leader who can drive enterprise-wide transformation with precision and passion. Armed with deep expertise in project leadership, a strong foundation in food and hospitality operations, and exceptional talent for aligning stakeholders, this role turns strategy into unforgettable customer...
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Customer Experience Director
1 week ago
Honolulu, HI, United States FCH Enterprises Full timePOSITION DESCRIPTION POSITION TITLE: Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt DATE: 2025 LOCATION: Administration POSITION SUMMARY: The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of...
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Customer Experience Director
2 weeks ago
Honolulu, HI, United States FCH Enterprises Full timePOSITION DESCRIPTION POSITION TITLE: Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt DATE: 2025 LOCATION: Administration POSITION SUMMARY: The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of...
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Customer Experience Director
2 weeks ago
Honolulu, HI, United States FCH Enterprises Full timePOSITION DESCRIPTION POSITION TITLE: Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt DATE: 2025 LOCATION: Administration POSITION SUMMARY: The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of...
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Customer Experience Director
1 week ago
Honolulu, HI, United States FCH Enterprises Full timePOSITION DESCRIPTION POSITION TITLE: Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt DATE: 2025 LOCATION: Administration POSITION SUMMARY: The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of...
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Customer Experience Director
7 days ago
Honolulu, HI, United States FCH Enterprises Full timePOSITION DESCRIPTION POSITION TITLE: Customer Experience Director REPORTS TO: Chief Operating Officer STATUS: Exempt DATE: 2025 LOCATION: Administration POSITION SUMMARY: The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of...
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Customer Experience Director
1 day ago
Honolulu, Hawaii, United States FCH Enterprises Full timePOSITION DESCRIPTIONPOSITION TITLE: Customer Experience DirectorREPORTS TO: Chief Operating OfficerSTATUS: ExemptDATE: 2025LOCATION: AdministrationPOSITION SUMMARY:The Customer Experience Director plays a high impact role in driving cross-functional initiatives that support enterprise-wide transformations. This role ensures seamless execution of strategic...
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Director Customer Experience
1 week ago
Honolulu, United States FCH Enterprises, Inc. Full timeAbout the CompanyWe are a bona fide, Hawaii-kine institution. Since opening in 1966, Zippy's has grown from a local plate-lunch joint into a beloved, family-owned restaurant chain. Recently recognized as one of the top family-run businesses in America, Zippy's is more than a workplace - it's a part of everyday life in Hawai'i, respected across generations....
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Director Customer Experience
6 days ago
Honolulu, United States FCH Enterprises, Inc. Full timeAbout the CompanyWe are a bona fide, Hawaii-kine institution. Since opening in 1966, Zippy's has grown from a local plate-lunch joint into a beloved, family-owned restaurant chain. Recently recognized as one of the top family-run businesses in America, Zippy's is more than a workplace - it's a part of everyday life in Hawai'i, respected across generations....
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Director Customer Experience
2 weeks ago
Honolulu, HI, United States FCH Enterprises Full timeAbout the CompanyWe are a bona fide, Hawaii-kine institution. Since opening in 1966, Zippy's has grown from a local plate-lunch joint into a beloved, family-owned restaurant chain. Recently recognized as one of the top family-run businesses in America, Zippy's is more than a workplace - it's a part of everyday life in Hawai'i, respected across generations....
