Director - Decision Support Services

Finance & Accounting

1.0 FTE, Hybrid

Under the direction of the Vice President, the Director, Decision Support Services is responsible for providing in depth reporting, analysis and interpretation of various aspects of the institution's financial performance to senior management, as well as leading the process of planning, initiating and directing staff in the maintenance and use of the Hospital's cost accounting and decision support systems, and decision support data bases. Responsible for conducting cost and revenue studies, physician and program profiles, business planning, department performance reports, service line results and other analyses as directed.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Demonstrates an understanding of the business of information/analysis requesters, and function as a resource, as well as a change agent, establishing rapport and skillfully working with them to establish an organization-wide method for prioritizing queries.

* Works closely with Service Line Leadership by administering the annual planning process for clinical volumes. Leads the process of reviewing local market volume projections, shares relevant information with leadership, and makes recommendations for volume growth. Oversees the preparation of analytics at the program-level to support the planning effort for certain services.

* Works closely with the Director of Financial Planning & Analytics to plan and execute the annual budgeting process. Directs the Decision Support staff to ensure proper execution of system readiness requirements to ensure the system is operational.

* Responsible to setting the overall strategy for establishing and maintaining direct cost standards used for unit costing within the DSS system. Develops costing methodology for both hospital and clinic-based services. Stays abreast of industry best practices and makes recommendations to improve accuracy of the overall costing process.

* Directs institution-wide performance improvement and physician data projects in concert with committees or other work groups, develops resources which provide accurate, timely and relevant reports/information regarding care patterns, medical outcomes and internal/external benchmark goals and comparisons in support of these groups.

* Directs the analysis of clinical service line results relative to budget and past history. Identifies key issues, trends, and problem areas and communicates findings to service line leadership and senior management.

* Leads the selection, design and installation of decision support systems when required. Directs staff in the maintenance of those systems including the timely periodic update of costing standards and monthly reconciliation of all costs and revenues to the general ledger.

* Links data to financial parameters, goals and contracting requirements to support or otherwise influence the financial viability of clinical programs.

* Performs related duties such as selecting and evaluating the performance of key reporting staff; preparing various reports, correspondence and position papers; conducting and/or attending meetings and conferences and serving as the department's primary appointing authority.

* Provides accurate, timely and relevant reports, information and analyses to requesters regarding business planning, physician and program profiles, contract modeling, quality studies, etc. Provides alternative approaches to responding to a request for information where appropriate, utilizing the Hospital's data resources for those areas where they will have the greatest impact.

* Supervises the training of department managers and other staff as needed in cost accounting processes and procedures, performance reporting, and decision support system.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

* Education: Bachelor's degree in a work-related field/discipline from an accredited college or university

* Experience: Seven (7) years of progressively responsible and directly related work experience.

* License/Certification: None required.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

* Ability to communicate complex financial concepts to non-finance users to understand the appropriate use and limits of the information provided.

* Ability to develop short term and long term strategic growth financial planning.

* Ability to foster effective working relationships and build consensus.

* Ability to make effective oral presentations and prepare concise written reports to a variety of audiences.

* Ability to direct, organize, prioritize, multi-task and adapt to changing priorities.

* Ability to mediate and resolve complex problems and issues.

* Ability to provide leadership and influence others.

* Knowledge of decision support systems, database and other software tools.

* Knowledge of finance concepts such as cost accounting, strategic budgeting, and financial statements..

* Knowledge of local, state and federal regulatory requirement related to the functional area.

* Knowledge of principles and practices of organization, administration, fiscal and personnel management.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $158,496.00 to $210,152.80

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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