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Customer Experience Agent

2 months ago

Union, United States B Safe Security Full time
Come help us protect what matters most

B Safe, a Pye-Barker company is hiring for a Customer Experience Agent in our Union, NJ location.

Position Summary:

Our Customer Experience Department at B Safe is a small team of dedicated professionals focused on providing exceptional service. We understand that customers depend upon prompt and efficient effort when it matters the most. Our agents are trained to answer phones, answer billing inquiries and process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations. We know that the experience our team provides is one of the top reasons why customers choose B Safe.

Duties & Responsibilities:
• Professionally administer all inbound/outbound calls to provide the industry's best customer experience
• Address customer billing inquiries, questions regarding service visits, concerns and compliments
• Perform basic data entry within monitoring and accounting software
• Provide feedback to management regarding customer service breakdowns or customers' concerns
• Perform other duties as assigned

Education & Required Skills:
• Prior security industry experience preferred
• Scheduling or service coordinating experience preferred
• High School Diploma/GED
• Excellent customer service skills
• Excellent phone etiquette skills
• Working knowledge of electronics
• Must read and speak English
• Flexible style, perseverance, action-oriented
• Punctual with excellent attendance
• Must possess strong time management skills
• Ambitious results-oriented individual
• Aptitude for problem solving, ability to determine solutions for customers
• Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers.
• Able to handle daily deadline pressure with positive "can-do" attitude
• Ability to maintain and project a positive outlook to customers at all times.
• Maintain a good working environment with all employees, vendors, and customers

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In 1978, our company's founder and current president, Phillip Gardner, built a security system for his parents' home after it was burglarized. He then went on to protect family and friends with systems of their own, and out of his garage B Safe Security started. Today, the B Safe team provides cutting-edge security solutions to the many communities they call home across the Mid-Atlantic region.

Acquired in March 2022 B Safe is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.