Audiology Tech

Summary
The Audiology Assistant/Tech coordinates and supports the Audiologists, hearing aid patients and their equipment repairs, and work processes for the department. The primary role is to organized the practice's daily activities as well as greet patients, schedule appointments, answer phones, detail hearing aid benefits with health plans and process hearing aid purchase agreements, equipment orders and repairs.

Responsibilities
• Oversee patient scheduling, authorization, registration, financial counseling, records, front end payment collection, data entry and processing and cash posting.
• Assist audiologists and physicians to assure that patient needs are met, quality standards are maintained, inventory costs are controlled and audiologist productivity is maximized.
• Maintain a patient-focused customer service environment that maximizes patient, audiologist/physician and employee satisfaction. Makes recommendations for service opportunities.
• Phone health plans and detail patient coverage, co-insurance and deductibles for patient purchase of hearing aids.
• Prepare hearing aid purchase agreements.
• Order and receive hearing aids for repair, track deliveries.
• Reconcile purchase invoices.
• Maintain inventory of hearing aid supplies.
• Interact with hearing instrument manufacturers, suppliers and equipment vendors.
• Perform cleaning and checks on hearing aids and amplification devices.
• Resolve patient complaints.
• Prepare productivity reports.
• Coordinate vendor presentations.
• Work with administrative, billing and collections leadership in recommending practice protocols for audiology department.
• Promote PSENT marketing initiatives.
• Recommend initiatives related to quality efficiency, team work and customer service.
• Participate in department meetings.
• This role may provide back up at front desk.
• Other duties as assigned.

Knowledge
• Customer service
• ENT terminology and processes
• Data collection and presentation
• Insurance and billing familiarity
• Support and teambuilding
• Experience with electronic health records

Requirements
• 2 years in medical office setting, preferred
• Background working directly with Audiology preferred
• Skill in organizing, analyzing and reporting accurate production data
• Previous background with hearing aid devices and impairment preferred
• Associates or Bachelor's degree preferred

Key Attributes
• Ability and desire to work with a high degree of autonomy

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