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BMW Service Advisor

1 month ago

Arden, United States BMW of Asheville Full time

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort. 

What We Offer

  • Medical
  • Dental
  • Vision
  • Short and Long Term Disability
  • Paid Basic Life Insurance
  • 401(k) Plan
  • Personal Time Off
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Health and wellness
  • Saturday Lunches
  • Discounts on products and services

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Acceptable motor vehicle driving record according to dealership guidelines
  • Willing to submit to a pre-employment background check