Trainer and Process Support Specialist

1 month ago

new york city, United States HireTalent - Diversity Staffing & Recruiting Firm Full time

Product Specialist & Trainer, Online DTX Global Enablement

28 West 23rd Street, 8th Floor, New York, NY 10010 – Hybrid

Long-term Ongoing Contract

DESCRIPTION:

  • Client is seeking a Product Enablement Specialist & Trainer with process support experience and a passion for process, data, and solutions. Our Team focuses on Budget Management and Vendor Relations. This position is responsible for providing teams with best practices and tools, needed to increase the effectiveness and efficiency of DTX transformation. You will be the first point of contact for Budget or Vendor Management related issues and clarifications (ex: Contracts, Budget Tracking, Invoicing, Time Logging, etc.)
  • Reporting to the Senior Product Manager of Global Online DTX Enablement, this role will be accountable for managing the development, deployment, and adoption of creative and innovative online and blended learning programs. The right candidate is an innovative thinker, always looking to improve and try out new training methods. Must have strong critical thinking and problem-solving skills, be detailed while clear and concise, and embrace change in an ever-evolving organization. Collaboration is key as we work across multiple brands and markets globally.

RESPONSIBILITIES:

Provide support to the Global Online DTX Enablement team on day-to-day activities including:

  • Gain a complete understanding and become the subject matter expert in our current processes in order to become the first point of contact and support all stakeholders in the execution of the processes while identifying new training opportunities, process improvements, and documentation needs
  • Analyze the monthly vendor charges and follow up as needed with the respective stakeholders to ensure month closure in a timely manner
  • Create and continuously improve the training programs for contract processing, budget tracking, time logging, submitting recruitment requests, using Client's custom web-based Budget Analysis Software and other related processes for Engineers, Product Managers, and other Web Development Professionals
  • Engage learners with differing needs and abilities across various training methods (videos, manuals, PowerPoint presentations, knowledge assessments)
  • Schedule and lead meetings, take recaps with clear action items/next steps, keep projects on track, listen to feedback, and collaborate with leadership, subject matter experts, and other facilitators to produce solid learning resources
  • Participate in team brainstorming sessions to improve Vendor and Budget Processes
  • Handle confidential and sensitive information
  • Create requirements, work-flow diagrams, and other process support materials as needed

NEEDED SKILLS:

  • Exceptional work ethic, ability to perform under pressure and meet deadlines in a fast-paced & changing environment
  • Extremely detailed oriented and organized
  • Phenomenal communication and presentation skills that effectively connect with all learning styles
  • Solution-oriented - highly collaborative with good conflict resolution and time management skills
  • Energetic, enthusiastic, and a proven ability to work in a team-based environment
  • Ability to work directly with technical and business teams
  • Ability to develop, implement, and evaluate training plans, curriculum, and methodology
  • Comfortable leading/presenting training workshops, and office hours support sessions

QUALIFICATIONS:

  • BS/BA degree (or equivalent experience/certifications) required. A degree in Instructional Design, Instructional Technology, or Training and Development is a plus.
  • 4+ years of professional facilitation/presenting experience, process development, and/or training experience
  • Advanced Microsoft Office skills with Excel VLOOKUP and Pivot Tables and PowerPoint proficiency
  • Exceptional writing skills, which will be leveraged daily in email, process documentation, and course development resources
  • Technical expertise related to eLearning development technologies is a plus
  • Experience in Workflow and Content Management tools (ex: Jira, Confluence, Sharepoint), Visualization tools (ex: Tableau, Power BI) and Workflow tools (ex: Visio, Lucidchart) a plus
  • Previous experience in a fast-growing e-commerce, or tech company is a plus
  • Corporate training experience preferred

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