General Manager

3 weeks ago


Birmingham, United States Mammoth Holdings Full time

General Manager Join to apply for the General Manager role at Mammoth Holdings Overview Each of our sites is a unique representation of the service we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll build and develop the teams known for excellence at Mammoth Holdings, overseeing site operations to ensure everything runs smoothly—from managing team performance to maintaining our top‑of‑the‑line car washes and delivering a stellar customer experience. General Managers are ambassadors of our brand to their surrounding communities, earning a lucrative bonus program that can earn up to six figures annually. Responsibilities Collaborated with your team to ensure supplies and parts were properly managed and replenished. Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance. Worked closely with technical support teams to address and resolve operational challenges. Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent. Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers. Represented the company at local events, fostering community relationships and driving brand awareness. Managed and resolved damage claims, ensuring swift and fair resolutions. Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership. Maintained a site that was consistently in “show‑ready” condition, ensuring every customer’s experience was exceptional. Qualifications Have a proven ability to lead operations, preferably in a high‑volume, customer‑focused service environment. Share our commitment to a sales‑driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service. Have a talent for optimizing team performance, coaching and developing team members to achieve their best. Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation. Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success. Have excellent communication skills and can lead cross‑functional teams (including contracted services and technical support) to work collaboratively toward operational goals. Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition. Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities. Are passionate about community engagement and representing the company in local outreach and marketing efforts. Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams. Location and Hours This is a full‑time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times. #J-18808-Ljbffr


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