Supervisor, Lab Client Services at South Seminole Hospital
2 weeks ago
Position Summary
Department: SSEM Laboratory
Status: Full-Time / Monday through Friday
Schedule: First Shift
Title: Supervisor, Lab Client Services
ORLANDO HEALTH SOUTH SEMINOLE HOSPITAL
Located in Longwood, Florida, Orlando Health South Seminole Hospital is a comprehensive medical, surgical and behavioral health facility with 126 acute-care beds and 80 inpatient behavioral health beds. Orlando Health South Seminole has a 30-bed ER, surgical department, endoscopy center and diagnostic cardiac catheterization laboratory. It also provides a full range of outpatient services, including diagnostic and interventional radiology, nuclear medicine, laboratory, surgery, MRI, psychotherapy services and hyperbaric oxygen therapy for wound care. Orlando Health South Seminole is proudly recognized among the nation's "Best Regional Hospitals" by U.S. News & World Report, "Great Community Hospitals" by Becker's Healthcare and "Best Places to Work" by Modern Healthcare, named for four consecutive years.
Orlando Health South Seminole is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.
ORLANDO HEALTH LAKE MARY HOSPITAL GRAND OPENING JANUARY 11TH, 2025
Orlando Health Lake Mary Hospital, opening in January 2025, is where advanced medical care meets compassionate service. Housed in a six-story building, our state-of-the-art facility features 180 beds with the ability to expand up to 240 beds. We are designed to provide comprehensive healthcare solutions, from emergency services and surgical care to specialized treatments.
"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.
Top Reasons to Choose Orlando Health - South Seminole Hospital:
- South Seminole Hospital is Nationally Recognized for the BEST Places to Work
- Benefits Package that begins on day one (Full-Time & Part-Time only).
- Flexible Schedules
- Tuition Reimbursement up to $5,000 a year.
Position Summary:
The Laboratory Supervisor performs a variety of supervisory functions, directing the daily operational activities of the Client Services Department assuring that all standards are met by making personal daily rounds, signing reports and responding to all service or customer requests.
Responsibilities
Essential Functions
• Helps develops and maintains an ongoing relationship with the Laboratory clients and with all nursing departments to support and identifying opportunities that impact patient care.
• Regularly coordinates laboratory activities at Health Fairs, and Public functions internally or community based.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times to identify and resolve service problems.
• Oversees department training process
• Researches and presents significant trends in Client Service to management.
• Ensures team compliance with all corporate education and recertification requirements
• Ensures staff and department compliance with federal, state and hospital regulatory requirements related to compliance.
• Has a thorough knowledge of laboratory processes, including billing, compliance, computer services, sales and marketing.
• Maintains current knowledge of assessment tools and procedures, pertinent research and test instruments necessary for best practices.
• Kronos scheduling and payroll for assigned Laboratory team
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education/Training
Associates degree in area(s) of laboratory, health care or related field.
Licensure/Certification
None.
Experience
Four (4) years of experience in laboratory or health related field. A bachelor's degree may substitute for up to two (2) years of the required experience.
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