IT Support Manager

Who We Are Barrett Distribution Centers is a leader in providing customized third?party logistics, omni?channel distribution, and direct?to?consumer fulfillment services for customers in a variety of industries. We are more than anything else a trusted consultant to our customers, working tirelessly to find solutions to their business challenges. Who Were Looking For Were always on the lookout for smart, hard?working, and skilled top performers who are interested in joining a fantastic team within a fast?growing company. If youre great at what you do, passionate about doing it, and looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you Why Youll Love a Career at Barrett Distribution Centers Health, dental, and vision insurance Opportunities for advancement we love to promote from within Ongoing training and leadership development Profit?sharing program all employees benefit when the company succeeds Competitive compensation Tuition reimbursement 401K savings plan with company match PTO A second?to?none culture where youll be treated like family and allowed to excel What Youll Do Always Better Utmost Integrity Dedication to the Customer I am an Owner Open and Honest Communication The Position The Manager, IT Integration Support, reporting to the Director, IT Workplace Technology Support, will oversee Integration Support, Platform Development, and Platform Operational Teams, and will be responsible for all aspects of related Development, Documentation, Support, Steady State Operations and Maintenance of these functional areas. This position works Monday through Friday, from 8am-5pm. The compensation range for this position is $125K-$135K/year, depending on experience. Your Day?to?Day Responsible for maintaining overall queue of Integration related Service Desk issues; ensuring compliance with SLA, communicating issue status to customers, and reviewing internal and external escalation needs with IT Management Team on regular basis. Subject matter expert in Integration Methodologies, including EDI (X12 and EDIFACT), Flat File (CSV, EXCEL, FIXED, JSON, XML), Web Services (REST or SOAP); Communication & related Authentication Methodologies, including FTP, SFTP, AS2, EDI VAN, SOAP, REST, and OAUTH; CLEO Clarify/Harmony, and closely related systems & tools; SalesForce, Clickup, QA Touch, and closely related case/issue management systems & tools. Participates in & ensures team adherence to the curriculum, competency certification, and ongoing communities of practice leadership related to Integration Development. Builds and maintains a team to resolve issues in a timely, accurate, and customer service focused manner ensuring issue is properly documented in appropriate IT Service Desk Tools. Subject matter expert of Integration & related Communications, collaborating with Operations and Information Technology. Manages systemic improvements as they occur. Develops and maintains proper documentation of Integration & Infrastructure configuration and changes. Attracts, develops and retains high performing, diverse talent within the business; builds future leaders through mentoring and serving as a role model. Manages staff and processes to provide exemplary support focused on the Experience of the External &/or Internal customers being serviced. Ensures staff are properly trained in all standard operating procedures, method observations are conducted and documented per company standards. Develops and communicates clear goals and expectations for assigned staff; provides ongoing training and development opportunities. Actively leads meetings and effectively communicates departmental and company?wide information. Performs other duties as assigned. Ability to travel 10% of the time; may be more based on need. What You Bring To The Table Bachelors degree in Business Management, Supply Chain Management, Information Technology, or related field required. 8+ years of equivalent experience may be considered in lieu of a degree. A minimum of eight (8) years of experience in information systems or technology with at least three (3) years in a leadership role. Relevant experience in a 3PL or logistics setting is preferred. Direct experience supporting a Warehouse Management Systems (WMS) package, or a Tier 1 ERP system with an advanced WMS module. Direct experience in an industry with a strongly regulated or complex supply chain (Retail, Grocery, Medical, Automotive, etc.). Strong hands?on knowledge of supporting Supply Chain technologies & standards including UPC/GTINs, GS/UCC128 Labeling, VICS Bills of Lading. Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word. Knowledge of Networking, Visual Basic &/or VB.NET and electronic interfacing methods (EDI, XML, Flat File, etc.) and related transport methods (EDI VAN, AS2, FTP, etc.) preferred. Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred). Must demonstrate high level of interpersonal skills and both verbal and written communication skills with ability to work well under pressure and problem solve across a variety of business processes. Strong analytical skills with an ability to present views in a convincing, creative, clear and impactful manner. Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail. Demonstrated track record of managing technical operations while building a culture of continuous improvement. General Disclaimer The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified. Equal Opportunity Statement Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity or expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law. #J-18808-Ljbffr