Service Advisor
4 weeks ago
Principle - Volkswagen
Service Advisor
Who You Are
Principle Auto is seeking an exceptional Service Advisor to join our rapidly growing dealership. You are a self-starter, who enjoys solving problems and managing many different projects at once. You understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity, your team relies on you to manage many projects that are your customer's vehicles, to deliver the vehicles back to the customer on time. You are constantly growing and learning and expanding your knowledge. You value the opportunity to provide exceptional service ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity and productivity with other associates throughout the dealership.
What We Offer
We continuously invest in our people with ongoing education within Principle University and ongoing professional development.
Who We Are
Our Mission: We Live to Provide Exceptional Care.
Our Purpose: Helping People Live a Better Life
Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.
Our Values Are Our G-U-I-D-E
- Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.
- Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.
- Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.
- Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.
- Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.
Requirements
The Service Advisor is a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.
Responsibilities of the Service Advisor:
- Enthusiastically greet the service customers upon arrival.
- Effectively document service concerns.
- Ability to initiate automotive service and repairs by ascertaining performance problems and service requests.
- Coordinate with Certified Technicians to address service concerns.
- Communicate with customers throughout the service process.
- Must meet and exceed service goals set by management.
- Exceed the customer's expectations as to the overall experience.
- Previous auto service or sales experience.
- Must be proficient in English.
- Professional personal appearance.
- Ability to work comfortably with the public.
- Good verbal communication skills.
- Clean driving record.
- Valid state of residence driver's license.
- Bachelor's degree preferred.
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