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Hospitality Site Supervisor

3 months ago

Houston, United States Epiq Full time

It's fun to work at a company where people truly believe in what they are doing

Job Description:
The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.

Essential Job Responsibilities

  • Serves as the principal liaison between the employees and the Client
  • Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
  • Continuously looks for opportunities to increase the efficiency of operation
  • Seeks opportunities to increase services and makes recommendations to the key contact
  • Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
  • Recruits and interviews potential candidates for available positions at the site
  • Hires, trains, supervises, evaluates and develops all personnel assigned to the site
  • Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
  • Tracking productivity and collects all information necessary to provide leadership and the client with monthly reports
  • Hospitality experience with conference room software and ordering food.
  • Stong customer service
Qualifications & Requirements
  • High School Diploma or equivalent; Associate degree preferred
  • Previous supervisor experience in a client service-oriented field, preferably mail/copy/production, hospitality
  • Detail oriented with good attention to detail
  • Good verbal and written communication skills
  • Strong initiative required; ability to work independently with minimal direct supervision
  • Ability to lead others in a professional manner
  • Working knowledge of Microsoft products including MS Word, Excel and Outlook
  • Ability to walk, bend, kneel, stand or sit for an extended period of time


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.