Apex Systems | Senior Field Service Technician | jackson, ms

5 days ago

jackson, United States Apex Systems Full time

Apex Systems is a global IT services provider and our staffing practice has a contract-to-hire opening for a VCW Sr. Field Specialist to place onsite at our technology client in Jackson, MS. This is a W2 position and we are unable to provide sponsorship at this time.


**If you are interested, please email your most up-to-date resume to David Zaragoza at Dzaragoza@apexsystems.com**


Position: VCW Sr. Field Specialist

Contract: 6-month contract-to-hire

Location: Jackson, Mississippi. Remote but will be on site at client locations 90% of the time.

Travel: Will travel 25% of the time. All expenses are reimbursed and will have a company car.

Schedule: 8am to 5pm, but will include some weekends and after-hours work. The schedule will be set 2 months in advance.

Background Check: Yes


Position Summary:

Responsible for installing and troubleshooting complex Audio-Visual projects on client sites, following manufacture and industry best practices, and leading the on-site installation team. This role will be client-facing and have you spend nearly 90% of the time at client sites helping up rooms with AV equipment. This will be physical gear and must be physically able to lift up to 75 pounds. Commissioning all equipment will be done on a laptop; including: setting mic levels, setting logic within the functionality, and working with a programmer to load code. This is a lead role but you will have an internal team to assist you.


Essential Duties and Responsibilities:

  • Perform high-level site surveys and relay client needs and environment considerations to the design team.
  • Staging and installation of complex multi-room Audio Visual manufacturer installations while coordinating with on-site trades, customer IT staff, and overseeing the field specialist team.
  • Ability to train Field Specialists on new products released to market and proper Audio-Visual standards.
  • Provide regular updates to the Project Manager and work with Design Engineer to ensure install is being implemented according to the SOW and proactively address potential site or design challenges with corrective resolutions.
  • Commission complex multi-room installations using room commissioner tool kit, or similar tools / apps.
  • Work with programmers to install basic room control systems, with a solid technical grasp of the installation for complex control systems.
  • Commission audio-visual manufacturer equipment by de-bugging control system, configure video EDID tables and scalers to provide the best possible video resolution and configure DSP for the highest fidelity audio.
  • Provide user and technical-level training on all installed systems.
  • Complete and submit installation and documentation checklists, including as built drawings, configuration file backups, and site photos.
  • Working with minimal supervision and act as a team lead for project implementations.
  • Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/ groups affected.
  • Maintain discipline and professionalism during all interactions and in all verbal or written communications.
  • Team contributor to overall team success and level of knowledge.


Non-Essential Duties and Responsibilities:

  • Continually self-educate using various training methods and tools to maintain a high level of proficiency in applicable technologies.
  • Become familiar with available help resources, stay updated on technology changes or problems.
  • Understand individual and departmental goals and the direction to achieve the goals.
  • Commitment to process and process improvements and initiatives.



Best ways to stand out:

  • Top Technologies: Crestron, Extron, QSC, Biamp, Shure
  • Certifications: Avixa CTS or CTS-I or CTS-D.


Qualifications:

  • High School Diploma or equivalent required.
  • Minimum 4 years’ experience as a lead on professional Audio-Visual installations.
  • Maintain a valid driver’s license.
  • Good driving record to ensure insurability.
  • Experienced with the installation and configuration of audio and video conferencing and their interpolation into a variety of room environments and larger Audio-Visual installations.
  • Complete understanding of Audio-Visual network requirements within larger networks.
  • Knowledge of VoIP and analog (POTS) phone systems.
  • Basic IP networking expertise and or education.
  • Crestron Digital Media & NVX Certified, with a strong knowledge of the range of Crestron equipment and Toolbox software.
  • Biamp Tesira Certified, with a strong knowledge of gain structure, and room acoustics.
  • Infocomm CTS-I Certified, with a strong knowledge of industry standards and best practices.
  • OSHA Certified, with a strong knowledge of structure requirements and safety concerns.
  • Must be able to work independently, as well as, in a team environment and communicate daily install objectives to the field specialist while focusing on the full project timeline.
  • Strong troubleshooting, problem-solving, and analytical skills to diagnose and repair existing Audio-Visual issues, and proactively inspect and address concerns for new installs.
  • Possess outstanding and consistent technical skills in areas of Audio-Visual design, signal flow, structural integrity, custom terminations, control and DSP programming, and networking.
  • Strong interpersonal and communication skills are needed to team well with customers, sales, and service delivery team members.
  • Ability to work in a high-stress environment.
  • Working knowledge of Microsoft Office products.


Physical/Mental Requirements:


  • Function in a high-pressure environment and to meet stringent deadlines for completing tasks.
  • Have manual dexterity to operate a computer keyboard and standard office equipment.
  • Ability to assemble common computer, data network, and voice equipment including component installation (e.g. hard drives, rack-mount rails, etc.).
  • Be able to lift/ move objects up to 75 pounds.
  • Remain seated or standing for long periods of time.
  • Travel extensively via automobile and other means of travel.
  • Work outside of normal business hours when needed.
  • Properly use a ladder in accordance with manufacturer’s specifications.
  • Speak and hear.

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