Host/Busser

JOB SUMMARY

The Host/Busser is responsible for always providing a friendly welcome and farewell to all of our guests. Through use of the Aloha Guest Manager, the server assistant is responsible for seating the guests and assisting the service team with ensuring that each guest leaves happy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position requires attendance as scheduled and policy and procedure compliance.
• Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work environment.
• Take pride in his/her appearance while adhering to the Gyu Kaku Dress & Appearance Policy.
• Responsible for set-up, cleanliness, and organization of the front door area before, during, and after every shift.
• Adhere to proper procedures for utilizing the AGM system to control the flow of guest seating. Utilizes the Wait and Reservation Lists in the AGM system.
• Responsible for understanding and setting up the floor plan in the AGM system.
• Welcome each guest in a hospitable, courteous, and friendly manner. Take the guests' information and accurately quote wait times when tables are not immediately available.
• Promptly seat guests in the bar/dining area when seating is available.
• Present menus and promotional materials, while seating guests.
• Ensure each guest receives a friendly farewell. Observe tables and keep track of clean, dirty, and unoccupied tables.
• Answer the phone and assist with answering guests' questions in a friendly, courteous manner.
• Accommodate guests' needs and requests such as refilling beverages, providing silverware, etc.
• Follow all sanitation and safety guidelines at all times.
• Clear dirty dishes, glass, and tableware and reset tables according to Gyu Kaku standards.
• Remove bus tubs and dirty dishes from behind the bar area.
• Clean and sweep around tables as needed.
• Position requires participation of Japanese phrases
• Position requires slip-resistant shoes.

EDUCATION AND/OR EXPERIENCE

High School Diploma or High School equivalency preferred.

PHYSICAL REQUIREMENTS

This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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