Director, People Operations

About BlueLabs

BlueLabs is a leading provider of analytics services and technology for a variety of industry clients: including government, business, and political campaigns. We help our clients optimize their engagements with individual customers, supporters, and stakeholders to achieve their goals. Simply put: we help our partners do the most good by getting the most from their data.

Today, our team of data analysts, scientists, engineers, and strategists come together from diverse backgrounds to share a passion for using data to solve the world's greatest social and analytical challenges. We've served more than 400 organizations ranging from government agencies, advocacy groups, political campaigns, and businesses. Along the way, we've developed some of the most innovative tools available in analytics, media optimization, reporting, and influencer outreach-- serving a diverse set of industries, including the automotive, travel, consumer packaged goods, entertainment, healthcare, media, telecom, and more.

About the team:

The Operations and People team supports the staff of BlueLabs, their work, and their clients. Ops and People at BlueLabs includes People Operations: supporting recruitment, onboarding, and the employee experience; Financial Operations: executing payroll, book-keeping, and financial planning; Technical Operations: supporting application access, asset management, and engineering and broader Operational Logistics support: coordinating with corporate counsel and supporting facilities operations.

As a member of the Ops & People team, you might answer questions like:

• What is a current need at BlueLabs, and how can we build a process that addresses it?
• How can we make existing systems more efficient and values-driven?
• How can I create a plan that sets BlueLabs, its staff, and its clients up for success?

As part of the Ops & People team at BlueLabs you'll be working with a team of operations professionals with various work backgrounds and experiences who seek to make Blue Labs a more efficient, compliant, and positive place to work.

About the role:

The Director, People Operations leads all people engagement work at BlueLabs; ensuring a positive, accountable, and compliant employee experience throughout the company. This role requires a business savvy, empathetic leader willing to coach and advise while also pivoting to jump into the details. We are a kind, capable, growing team seeking a people person to develop our team members into their best selves.

This position reports to the Vice President, Operations & People.

In this position you will:

Talent Acquisition:

• Identify and cultivate key sources of diverse talent (i.e., online candidates sources, key partner organizations, local organizations, and professional groups) that are aligned with Blue Labs' work and positions
• Lead on developing a values-driven pipeline and recruitment program
• Oversee and be accountable to the process of job description creation and candidate pipelines and metrics

Workforce Management (Performance, Retention, & the Employee Experience):

• Lead and manage People Team members and bodies of work, including an Employee Experience Manager and People Operations Coordinator
• Lead performance driven retention and culture-building initiatives including regular manager coaching/training and staff engagement events

• Evaluate and resolve people challenges
• Design and implement a feedback loop aimed at identifying and retaining high performing staff
• Use data from the hiring feedback cycle to define profile and recruitment for new or vacant roles
• Serve as point of escalation for employees regarding job satisfaction, relationships with colleagues, or any other personnel matters
• Conduct review of compensation structure
• Manage performance conversations and business goals process

Diversity, Equity, Inclusion, and Accessibility:

• In collaboration with the Employee Experience Manager, serve as a resource to all staff on issues related to DEI; initiate and seize opportunities for change, dialogue and learning on diversity
• Provide updated best practice information to the organization on issues of DEI.

Onboarding/Offboarding:

• Lead the success of the onboarding and offboarding process for employees, ensuring a positive employee experience and state-specific compliance
• Oversee the correct, compliant, and timely completion of new hire and termination paperwork for employees; including offer letter drafting and execution, new hire paperwork paperwork and background checks, E-verify, Exit Interview completion, etc.
• Lead on administration of all benefits Blue Labs provides, including 401K plan, health insurance, and phone stipends

Such other reasonable tasks as may be assigned by management.

What we are seeking:

• A proactive, clear, and effective communicator, both digitally and verbally
• Effective problem solving aptitude to identify problems, determine accuracy and relevance of information, generate and evaluate alternatives, and to make recommendations
• Strong reasoning skills to identify rules, principles, or relationships that explain facts, data, or other information and analyze information to make correct inferences/draw accurate conclusions.
• Demonstrated professional demeanor, impeccable ethics, and ability to work with complete respect for confidentiality of sensitive data and discretion
• Customer service perspective eager to support our BlueLabs personnel
• An effective project manager: someone who can keep many different projects and timelines moving forward at once
• A process person who understands what needs to be accomplished overall and can adapt accordingly
• Incredibly detail oriented and organized: someone who loves checking off items in a to-do list
• Exceptional interpersonal skills including empathy and the ability to manage relationships with a diverse set of colleagues
• SHRM or HRCI certification, preferred
• 5+ years of experience in a People-related field, i.e., HR or Talent
• Experience managing multiple direct reports
• Proficiency with Macs, Microsoft Office, Google Suite, Harvest, and Slack
• Understanding of Federal and State employment and labor regulations

What recruitment looks like:

We expect to onboard this position in late October 2022. The successful candidate will complete up to three interviews (HR phone call, team/panel interview, and interview with leadership team). During the interview process, you will be asked questions to describe your background and experience relevant to the position. This may include providing examples of projects you worked on, tools or applications you've used, and knowledge you have applied. We often look for explanations of "how or why" so it's helpful to have details ready.

What We Offer:

BlueLabs offers a friendly work environment and competitive benefits package including:

• Premier health insurance plan
• 401K matching
• Unlimited vacation leave
• Paid sick, personal, and volunteer leave
• 13 paid holidays
• 15 weeks paid parental leave
• Professional development stipend & tuition reimbursement
• Macbook Pro laptop & tech accessories
• Bring Your Own Device (BYOD) stipend for mobile device
• Employee Assistance Program (EAP)
• Supportive & collaborative culture
• Flexible working hours
• Remote friendly (within the U.S.)
• Pre-tax transportation options for commuting to our office in Washington, DC
• Lunches and snacks
• And more

The salary for this position is $130,000+ annually.

BlueLabs has an office in Washington, DC, and while we would prefer candidates who are within a commutable distance to the office, we are open to considering candidates from within the U.S.

At BlueLabs, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans statuses, disabilities and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace and an affirmative action employer, BlueLabs is committed to creating an inclusive environment for all employees. BlueLabs endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Director, People Operations. BlueLabs participates in E-verify. EEO is the Law (Link to external DOL site)