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Customer Service Representative

2 months ago

Northfield, United States TEKsystems Full time

Description: Inbound, Outbound Calls of 50+ a day Customer support for created cases Working on email requests from case managers regarding reimbursements - case managers are third party High volume of emails, 100+ a day from case managers Review master files to see if there are existing worked cases and reference case # and check # in Microsoft Excel Responsible for calling customer directly for new cases and establish an account for reimbursement Agents will work a hybrid schedule in Northfield office Tuesday, Wednesday, Thursday and remote Monday and Friday. Contract position until end of year with potential for extension Hours: Monday - Friday 7:00 AM - 3:30 PM CST 8:00 AM - 4:30 PM CST Additional Skills & Qualifications: Must Haves: 1 year of customer service inbound and outbound phones (50+ calls a day) Basic Microsoft Excel experience - very simple V-lookups. They will using v-lookup to match catalog items from the customer to company SKUs Basic computer skills and typing skills Outlook for Email Nice Haves: High volume customer service Soft Skills: Empathy Ability to work on a team and independently Willingness to learn and adapt to change Detail oriented Personable personality For Contract to Hire and Contract Roles: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.