Implementation Specialist
1 week ago
About the company Goose is bringing a next-gen operating system to the pet services industry. Our software helps boarding, daycare, grooming, and training businesses efficiently manage reservations, drive growth, and streamline back-office operations. From booking to back office, pet businesses are powered by Goose. Our initial product has been met with wild praise and we've gathered a significant wave of excitement in anticipation of the launch of our full operating system. Join us as we bring pet service bookings into the modern era (and then some) About the role We are seeking a detail-oriented and customer-focused Implementation Specialist to join our team and play a critical role in onboarding and setting customers up for success. As an Implementation Specialist, you will be responsible for guiding customers through the onboarding process, ensuring they understand and adopt our solutions effectively. This role is integral to ensuring a smooth and positive customer journey from the very beginning. You will report to the Head of Customer Operations. Work environment This role requires a motivated, self-starter with a pension for action. Given the close working relationship of this role with the founding team and Head of Customer Operations, our preference is for this candidate to live in the greater Chicago area. Commercial teams employ a hybrid work schedule (3 days in the office). What will I be doing? Lead customers through the onboarding process, ensuring timely and successful implementation of our solutions. Serve as the main point of contact during implementation, managing timelines, expectations, and deliverables. Collaborate cross-functionally with sales, product, and support teams to ensure a seamless handoff and implementation process. Identify and troubleshoot potential roadblocks to implementation, providing solutions and escalating issues as needed. Provide training and resources to customers, ensuring they are equipped to use our solutions effectively. Maintain regular communication with customers during onboarding to build strong relationships and foster long-term satisfaction. Document and refine implementation processes to improve efficiency and customer outcomes. You’ll be successful in this role if you have: 1-3 years of experience in implementation, onboarding, customer success, or a related role. Strong project management and organizational skills with the ability to manage multiple customer timelines simultaneously. Excellent communication and interpersonal skills to build trust and confidence with customers. Experience working with customer support or project management tools (e.g., Salesforce, HubSpot, Asana, Trello). A problem-solving mindset and the ability to adapt to customer needs. A passion for delivering exceptional customer experiences and ensuring their success. Bonus points Prior experience in pet services or other adjacent industries (i.e., restaurants, gyms, etc.). Prior experience in the realm of customer self-service solutions. What we offer Competitive salary and performance-based bonuses. Health, Dental, and Vision Insurance: 85% coverage for employees, 60% coverage for dependents. Flexible Paid Time Off (PTO): Includes vacation, sick, personal days, and 5 company holidays. Opportunities for professional development and growth. Collaborative and inclusive work environment. Apply for This Role #J-18808-Ljbffr
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ServiceNow Implementation Specialist
4 weeks ago
Chicago, United States CoSourcing Partners Full timeSr. ServiceNow Implementation Specialist role you described, tailored for a global medical supply company based in the northern suburbs of Chicago: Job Title: Senior ServiceNow Implementation Specialist Location: Northern Suburbs, Chicago, IL (Remote Flex) Duration: 4 week contract Industry: Global Medical Supply Overview: We are seeking a highly skilled and...
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Implementation Specialist
3 weeks ago
Chicago, United States Imohealth Full timeAt IMO Health, we meaningfully impactglobal healthcareby providing innovative solutions that power documentation and data quality across healthcare organizations. As an Implementation Specialist, you'll be instrumental in bringing our suite of products to life within our health system customers' EHRs, driving seamless integrations and exceptional customer...
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Implementation Specialist
4 weeks ago
Chicago, United States Imohealth Full timeAt IMO Health, we meaningfully impactglobal healthcareby providing innovative solutions that power documentation and data quality across healthcare organizations. As an Implementation Specialist, you'll be instrumental in bringing our suite of products to life within our health system customers' EHRs, driving seamless integrations and exceptional customer...
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Implementation Specialist X95X6V4Y
4 weeks ago
Chicago, United States Icreatives Full timeAbout the job Implementation Specialist X95X6V4Y Design Meets Deployment! We're looking for a design-savvy Implementation Specialist go-getter to join a fast-moving Proptech team in the Chicago area. You'll be the behind-the-scenes hero turning multifamily properties into self-guided digital experiences, no coding required, just a sharp eye and a love for...
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Onboarding and Implementation Specialist
3 weeks ago
Chicago, United States Rent Butter Full timeOnboarding and Implementation Specialist Get AI-powered advice on this job and more exclusive features. About Rent Butter Rent Butter is revolutionizing the way property managers and landlords screen, onboard, and engage with tenants. Our data‑driven solutions are designed to make rental decision‑making smarter, faster, and fairer. As we grow, we’re...
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ServiceNow Implementation Specialist
1 week ago
Chicago, IL, United States CoSourcing Partners Full timeSr. ServiceNow Implementation Specialist role you described, tailored for a global medical supply company based in the northern suburbs of Chicago: Job Title: Senior ServiceNow Implementation Specialist Location: Northern Suburbs, Chicago, IL (Remote Flex) Duration: 4 week contract Industry: Global Medical Supply Overview: We are seeking a highly skilled...
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Implementation Specialist
2 weeks ago
Chicago, IL, United States Galaxy Management Group Full timeImplementation Specialist (Management Consultant) Chicago, IL (or any major US airport hub - see location details below) All work performed at client locations, 100% travel required (Out Sunday afternoon/evening, return Friday afternoon/evening)Company Overview Our client is a U.S.-based strategy consulting firm known for delivering measurable, high-impact...
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Implementation Specialist
4 days ago
Chicago, IL, United States Galaxy Management Group Full timeImplementation Specialist (Management Consultant) Chicago, IL (or any major US airport hub - see location details below) All work performed at client locations, 100% travel required (Out Sunday afternoon/evening, return Friday afternoon/evening)Company Overview Our client is a U.S.-based strategy consulting firm known for delivering measurable, high-impact...
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Implementation Specialist
1 week ago
Chicago, IL, United States Galaxy Management Group Full timeImplementation Specialist (Management Consultant) Chicago, IL (or any major US airport hub - see location details below) All work performed at client locations, 100% travel required (Out Sunday afternoon/evening, return Friday afternoon/evening)Company Overview Our client is a U.S.-based strategy consulting firm known for delivering measurable, high-impact...
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EDI Implementation Specialist
2 weeks ago
Chicago, United States USG Full timeUSG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations...
