Technical Support Specialist
2 weeks ago
Position Details:
Job Title: Production / Technical Support
Job Location: Pennington, NJ
Job Duration: 12+ months
Please find the Job description
About the Role:
We are seeking an Internal Employee Technology Support role for a global user base. The role involves basic troubleshooting of MS applications and proprietary systems via phone. The ideal candidate will have experience in the MS Office application suite and excellent customer service skills. In-house training will be provided. Technologies may include Windows 10/11, MS Office, iOS (iPad/iPhone), and ticketing systems.
Responsibilities:
Provide internal employee technology support for a global user base
Troubleshoot MS applications and proprietary systems via phone
Utilize resources to determine causes and resolutions of technology problems and incidents
Meet or exceed performance targets and goals related to call handling and customer service
Education Qualification:
Technical iOS experience
Technical MS Windows experience
Technical Powershell experience
Required Skills:
Experience in MS Office application suite
Excellent customer service skills
Ability to troubleshoot technology problems
Familiarity with Windows 10/11, MS Office, iOS (iPad/iPhone), and ticketing systems
Desired Skills:
Technology Call Center or Customer Service experience
Ability to meet or exceed performance targets
Strong problem-solving skills
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