AVP, Workers' Compensation Lost Time Claim Manager

AVP, Workers' Compensation Lost Time Claim ManagerBe the First to ApplyJob DescriptionChubb is currently seeking an Assistant Vice President, Lost Time Workers’ Compensation Claim Manager for our Northeast, New York, and New Jersey Region. The AVP Manager will be responsible for leading a team of Workers' Compensation professionals in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for the jurisdictions of Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York and New Jersey. The position will report to the Workers’ Compensation Regional Claim Leader and reside in our New Haven, Connecticut office.Duties & Responsibilities:Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levelsTrain, mentor and develop staff who are at different stages of their career and experience levelsProvide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategiesUtilization of advanced analytics and metrics to manage team efficiently and effectivelyUnderstand jurisdictional compliance requirements and ensure the team is meeting or exceeding the standardsActively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issuesDemonstrate highly developed analytical, problem-solving and negotiation skillsDevelop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplacePartner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitmentsExhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issuesEffectively control the use, work product and expenses of outside vendorsCoach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims OpsExercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviewsShow exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plansModel exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountabilityPositively influence the team environment to maintain a high level of employee engagementLeverage knowledge transfer and training skills for effective staff development toward their personal success and career advancementWork autonomously within granted authority levelStrong proficiency in all areas of Workers' Compensation claims adjustingIn depth knowledge of New York jurisdictional nuances is a must and additional Northeastern jurisdictions is a plusHigh level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customersAdvanced understanding of Claim Best Practices and Business AnalyticsAbility to incorporate analytical data into team managementExceptional negotiation skills and resources that will influence team resultsStrong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trendsExtensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulationExceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim departmentAbility to promote open communication that fosters an environment of continual learning, staff development and team collaborationTrack record of success in coaching and developing staffAn ability to be flexible, imaginative and to work well in teamsExceptional organizational, prioritization and time management capabilitiesInnovative thinker with ability to multi-task, plan, and delegate appropriatelyExperience, Education & Requirements:Minimum 5+ years of experience in handling Workers’ Compensation claimsPrior supervisory experience requiredAbility to handle claims in multiple jurisdictions and within compliance standardsAIC, RMA or CPCU completed coursework or designation(s) are a plusIf you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.Job InfoJob Identification 25693Job Schedule Full timeRegular or Temporary RegularJob Category Claims AdjustingBusiness Unit United StatesLegal Employer ACE American Insurance Company #J-18808-Ljbffr