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Service Advisor
4 weeks ago
Looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Luxury and reliability are hallmarks of the Lexus brand. At South County Lexus in Orange County, we strive to personify those traits by serving our Mission Viejo community. As a recipient of the "Elite Lexus Dealer Award," we have long been recognized as a Lexus dealer in southern California who excels in sales and service.
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Pay ranges from $60,000 to $90,000 a year.
WHAT WE OFFER:
- Health & Dental Plan
- 401(k) and Roth IRA Retirement Plan
- Paid Vacations and sick time
- Clear Promotion Tracks & Flexibility to Growth
- Long Term Job Security
- Friendly Working Environment
RESPONSIBILITIES:
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
REQUIREMENTS:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
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