Risk Management Division Manager
6 days ago
Location : 33948, FL
Job Type: Full-time
Job Number: 2024-00254
Department: Budget & Administrative Services
Division: Risk Management
Opening Date: 08/16/2024
Closing Date: Continuous
FLSA: Exempt
Bargaining Unit: NB
General Summary & Essential Responsibilities
JOB SUMMARY
Directs highly responsible professional, managerial and technical work in the development, management, and administration of comprehensive risk management plans, processes, and procedures, including safety and loss control; medical benefits; wellness program; HIPAA policy implementation; and property and casualty insurances, with the goal of reducing financial liability and loss.
ESSENTIAL JOB FUNCTIONS
- Directs Risk Management Division; identifies risks and exposure for losses to real, personal, and human resource assets; develops strategic risk management plans, goals, and objectives; identifies and selects business processes, major products, and services, including property, casualty, automobile and worker's compensation programs, group insurance and wellness/health products, and employee wellness and benefit programs; collects and submits underwriting data for the marketing of selected programs; meets with underwriters as needed; and submits final recommendations for programs and coverage to the Board of County Commissioners. Assumes management responsibility of risk and safety pertaining to the County's insurance, safety, loss control, and property/liability claims programs by planning, organizing, implementing, and analyzing comprehensive, effective risk management programs.
- Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.-Administers and makes recommendations pertaining to all elements of the County's property, casualty and workers' compensation insurance policies and coverage, ensuring the protection of the people, property, and resources of the County from identifiable, controllable risk of loss in compliance with federal, State, and local laws and rules, regulations, policies, and procedures as established.
- Establishes staffing structure and work assignments; reviews and evaluates Division operations, work products, methods, procedures, and performance outcomes; and identifies opportunities to improve overall division performance; ensures all programs and services comply with applicable County policies and procedures and state and federal regulations; ensures Division staff is providing responsive customer service to County managers and employees. In conjunction with the County Attorney's office, investigates and processes all claims including property, liability, and vehicle accident claims; interprets and resolves events that impact safety and accident prevention, loss control, risk evaluation, forecasting, and claims management.
- Oversees the claims processes; directs and supervises all phases of the claims process from intake and investigation through litigation, settlement and/or trial; consults with, provides guidance and/or participates in negotiations, conferences and mediations with adjusting companies, legal councils, County staff, claimants, etc.; prepares recommendations to the Board of County Commissioners for approval; manages the physical claims process for worker's compensation cases through the operation of an occupational health programs and medical clinic.
- Responsible for the oversight and administration of all employee benefit programs, either mandated by contractual agreements or regulatory, not limited to health, dental, life, Short Term Disability, Long Term Disability, Section 125 plans, wellness initiatives, health insurance committee, HIPAA, COBRA, ADA and other voluntary benefits.
- Prepares Requests for Proposals for Employee Assistance Services, risk management programs and various contractual services that support risk management programs; selects vendors; negotiates contracts; and administers or oversees the administration of established contracts; oversees work of selected contractors; identifies and resolves problems with vendor performance; and establishes effective working relationships with contracted vendors.
- Oversees, coordinates and tracks utilization and costs associated with the Employee Health Center including all medical examinations and programs for County employees, i.e. pre-employment physicals, Fit for Duty examinations, drug and alcohol testing.
- Develops contractual insurance and indemnification requirements for County projects; provides consultative advice to divisions regarding risks associated with various contractual activities; and reviews final agreements for compliance with risk management standards/practices. Oversees administration of Countywide training programs to minimize losses resulting from accidents, natural causes, regulatory non-compliance, and legal insurance claims against the County; oversees database for related training needs.
- Develops operational goals and guidelines for insurance work units, including benefit determination, group claims assistance, and records maintenance.
- Serves as custodian of insurance records and presents testimony in that capacity as needed.
- Responsible for the development and administration of the Risk Management Division's annual budget including all the Division's financial resources. Supervises, reviews and/or develops the Division's budget to include premium rates for managed programs.
- Responsible for the selection, placement, training, safety, appraisal, and discipline of assigned employees.
- Performs administrative duties including written reports, memorandums, letters, and electronic correspondence, interaction with others, and communication through telephone and meetings.
- Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication.
Education and Experience:
An equivalent combination of relevant training, education and experience:
- Bachelor's Degree
- Business Administration
- Insurance
- Public Administration
- Risk Management
- Five (5) years of considerably progressive, responsible management experience in Risk Management.
- Preferred:
- Associate in Risk Management (ARM)
- Chartered Property/Casualty Underwriters (CPCU)
- Considerable knowledge of theory, principles and practices, terminology of insurance structure and risk management.
- Considerable knowledge of local, State, and federal statutes concerning workers' compensation, personal injury and property damage, vehicular liability, public liability, self-insurance, group health and life, and related areas.
- Considerable knowledge of various forms of benefit programs; operational knowledge of actuarial principles, social security, and tax laws. Knowledge of public management, local government procedures and liability exposure.
- Knowledge of recent developments, current literature and information related to risk management administration. Ability to design and implement new programs in risk management, including self-insurance programs.
- Ability to analyze and forecast financial liability based on an extrapolation of market data and historical trends. Ability to write complex documentation both for technical and non-technical audiences.
- Ability to plan, organize, direct, and appraise the work of professional, technical, and administrative support personnel.
- Ability to operate a motor vehicle.
- Ability to make decisions recognizing established precedents and practices using resourcefulness and tact in solving new problems.
- Strong leadership, managerial and customer service skills, to include team building, mediation and motivational skills.
- Strong written and oral communication skills; ability to develop effective proposals, prepare and maintain accurate records and reports.
- Ability to establish and maintain effective working relationships with public officials, department heads, representatives of other organizations, peers, subordinates, and the general public.
- Ability to make recommendations and to use resourcefulness and tact in solving new problems.
- Ability to lead and/or direct a team of subordinates and/or peers.
- Ability to ascertain priorities and meet deadlines and objectives.
- Ability to analyze and exercise judgment and discretion in applying and interpreting departmental functions, procedures and policies.
- Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures.
- Skill in the use of standard office computer equipment and software applications.
- Ability to author reports, business correspondence, and procedure manuals.
- Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public.
PHYSICAL DEMANDS
Walking, sitting, hearing, seeing up close, seeing far away, talking, standing, finger movement, repetitive motions, depth perception.
WORK ENVIRONMENT
Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customers, extreme noise, heat, odors, heights and/or dust).
RISK/SAFETY CONDITIONS
There is little to no risk related to physical and/or mental health and safety associated with this position.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Charlotte County is an Affirmative Action/ADA/Veterans' Preference and Equal Opportunity Employer.
Women, minorities, and persons with disabilities are encouraged to apply.
Charlotte County Board of County Commissioners offers a comprehensive benefits package to regular full-time employees. Please click on the link below to view information about our benefits.
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